Parminder Kaur
Fresno,CA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
HR Clerk
Wawona Frozen Foods
Clovis, CA
2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Shift Manager
Walgreens
Fresno, CA
10.2019 - 05.2021
- Supervising employees, assigning duties, and creating shift schedule
- Monitoring team performance and ensuring duties are performed efficiently
- Reporting any issues that arise during shift to management
- Managing employee requests and transgressions
- Ensuring compliance with company policies, health, and safety standards
- Actively seek to resolve any concerns while adhering to company policy and standards of behavior
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with company
- Train new employees on policy and procedures of company, from personal appearance to how to handle negative customer experience
- Opening and closing registers, accounting for daily intake and preparing cash deposits
- Handling customer issues and employee disputes
- Excellent communication and interpersonal skills
- Strong leadership and organizational skills
- Confident problem-solver
- Team player.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Pharmacists Technician
Walgreen's
Stratford, CT
04.2013 - 10.2019
- Work directly with physicians, patients and other customers
- Work with health care providers and patients by greeting them in person and by phone;
- Answering questions and requests; referring inquiries to pharmacist
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level;
- Placing and expediting orders; verifying receipt; removing outdated drugs
- Maintains safe and clean pharmacy by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies
- Maintains records by recording and filing physicians' orders and prescriptions
- Generates revenues by calculating, recording, and issuing charges
- Ensures medication availability by delivering medications to patients and departments
- Prepares reports by collecting and summarizing information
- Contributes to team effort by accomplishing related results as needed.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Prescription robot machine.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Education
Associate of Science - Nursing
Fresno City College
Fresno, CA 08.2022 - Current
Skills
- Microsoft (4 years)
- Phones (5 years)
- Medical Billing (4 years)
- Medical Records (4 years)
- Medical Coding (4 years)
- Medicaid (4 years)
- Retail Sales
- Customer Service
- Planograms
- Sales Management
- Store Management Experience
- Management
- Loss Prevention
- Shift Management
- Cash Handling
- Supply Ordering
- Coaching and Mentoring
- Patient Profiles
- Food Safety and Quality
- Handling Customer Complaints
- Cash Drawer Balancing
- Post-Incident Reviews
- Managing Cash Register
- Patient Data Management Systems
- Electronic Health Records Systems
- Database Updates
- Medical Translation
- Computer Billing Systems
- Drug Inventory Management
- Health Insurance Plan Knowledge
- Pharmacy Operations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- CPhT - Certified Pharmacy Technician
Timeline
HR Clerk
Wawona Frozen Foods
2023 - Current
Associate of Science - Nursing
Fresno City College
08.2022 - Current
Shift Manager
Walgreens
10.2019 - 05.2021
Pharmacists Technician
Walgreen's
04.2013 - 10.2019
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