Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Parnaz Nikamalfard

Somerset

Summary

Detail-oriented team player with over 14 years of experience in customer relations, operational efficiency, and sales. Demonstrates strong organizational and planning skills, effectively managing multiple projects with precision. Passionate about leveraging expertise to drive growth and enhance client satisfaction in a dynamic environment.

Overview

14
14
years of professional experience

Work History

Home Health Aide

Addus Home Health Care
03.2023 - 01.2025
  • Monitored health and communicated with families for optimal care outcomes.
  • Built trustful environments enhancing client comfort and safety.
  • Implemented wellness plans, ensuring protocol compliance and safety.
  • Documented health changes, applying preventive measures effectively.

Logistics Coordinator

Echo Global Logistics
10.2021 - 05.2023
  • Developed logistics policies, enhancing operational efficiency and customer satisfaction.
  • Documented shipment activities, ensuring accurate tracking and record maintenance.

Medical Collections Specialist

Glass Mountain Capital
05.2019 - 09.2021
  • Arranged tailored repayment plans enhancing customer compliance.
  • Notified customers of overdue accounts via multiple channels.
  • Advised on debt strategies, maintaining professional rapport.
  • Improved collection efficiency through strategic negotiations.

Operations Team Member

Lifetime Fitness
02.2018 - 04.2019
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.

After School Teacher's Assistant

Wilmette Park District
03.2014 - 01.2017
  • Monitored child safety, ensuring a secure play environment and effective communication with parents.
  • Enhanced transparency by communicating daily activities and behavior to parents.
  • Maintained detailed records of children's activities, meals, and medications for accurate tracking.

Team Member

HomeMade Pizza Co
03.2011 - 01.2014
  • Designed engaging displays to boost product visibility and align with sales goals.
  • Efficiently managed customer food orders, ensuring timely service.
  • Enhanced store presentation through creative interior arrangements.
  • Streamlined order preparation process, improving customer satisfaction.
  • Contributed to team efforts in achieving corporate sales targets.

Education

Associate of Arts -

Oakton Community College
Des Plaines, IL
05.2017

High School Diploma - undefined

New Trier High School
Winnetka, IL
05.2015

Skills

  • Operational Efficiency
  • Customer Service
  • Product Management
  • Network Development
  • Planning
  • Coordination
  • B2B Sales
  • Conflict Resolution
  • Time Management
  • Activities leadership
  • Safety and supervision

Community Service

  • Honor's Society Member
  • Social Service Club Member
  • Persian Club Co-Founder

Timeline

Home Health Aide

Addus Home Health Care
03.2023 - 01.2025

Logistics Coordinator

Echo Global Logistics
10.2021 - 05.2023

Medical Collections Specialist

Glass Mountain Capital
05.2019 - 09.2021

Operations Team Member

Lifetime Fitness
02.2018 - 04.2019

After School Teacher's Assistant

Wilmette Park District
03.2014 - 01.2017

Team Member

HomeMade Pizza Co
03.2011 - 01.2014

High School Diploma - undefined

New Trier High School

Associate of Arts -

Oakton Community College

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