Summary
Overview
Work History
Education
Skills
Timeline
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PAUL A. ROBINSON JR

Memphis,TN

Summary

Experienced Operations Manager with a track record of driving operational excellence and increasing profits. Strong leader and analytical thinker with 10+ years of experience in managing a range of personalities. Adept at implementing strategies to optimize efficiency and productivity. Looking to leverage skills and expertise to add value to a dynamic organization.

Overview

11
11
years of professional experience

Work History

Site Manager

DoorDash (DashMart)
02.2022 - Current
  • Partnered with local Food Bank to reduce landfill waste/ costs.
  • Assisted in launching multiple local vendors.
  • Improved marginal VP from over -$3.00 to positive
  • Built relationships with cross functional partners to help streamline processes
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with profit targets.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Store Manager

The Fresh Market
09.2019 - 02.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 17% with special displays and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Operations Assistant Store Manager

Kroger Co
06.2018 - 09.2019
  • Monitored employee schedules, ensuring proper staffing for every store shift
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Ensure that all store mechanical and building issues were reported correctly to the facility team
  • Prepared weekly budgets and forecasts for the store
  • Maintained up-to-date on business operations as well as positive and negative impacts
  • Led corporate initiatives such as waste integration
  • Reduced overtime by 7% compared to previous quarter by staffing and placing associates in winning positions
  • Decreased supply spending by 4%

Merchandising Assistant Store Manager

Kroger Co
02.2018 - 06.2018
  • Maintained established merchandising standards, including lobby, sales floor, and promotional displays
  • Followed merchandising guidelines to present visually appealing displays
  • Monitored stock levels and product sales to determine ordering needs
  • Managed the CAO (Computer Assisted Ordering) process
  • Supervised and directed all merchandise and shipment processing
  • Worked directly with vendors to ensure stock levels remained at an appropriate level, and sales items were ordered timely.

Human Resources Assistant Store Manager

Kroger Co
09.2016 - 02.2018
  • Developed succession plans and promotion paths for all staff
  • Implemented training programs for new and existing employees
  • Developed strategy for recruitment and hiring
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Served as a representative in various civic and community functions to further enhance the company image and develop additional business
  • Exceeded store retention goal by 12%

Manager

Floor & Decor
06.2013 - 09.2016
  • Executed KCM program which has been greatly successful with an increase in customer service ratings
  • Supervised over 50 associates and helped lead the team to the most prosperous quarter in store history
  • Helped drive sales goals and achieve monthly quotas
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Held several positions with company including assistant manager, warehouse supervisor, and CEMIT.

Education

Bachelor of Science - Business Administration and Management

Victory University
Memphis, TN
01.2014

Skills

  • Inventory oversight
  • Recruiting and hiring
  • Employee relations
  • New Business Development
  • Natural leader
  • Creating Profitability
  • Goals and performance
  • Project Management
  • Process Improvement
  • Safety Procedures
  • Business Development and Planning
  • Operational Management

Timeline

Site Manager

DoorDash (DashMart)
02.2022 - Current

Store Manager

The Fresh Market
09.2019 - 02.2022

Operations Assistant Store Manager

Kroger Co
06.2018 - 09.2019

Merchandising Assistant Store Manager

Kroger Co
02.2018 - 06.2018

Human Resources Assistant Store Manager

Kroger Co
09.2016 - 02.2018

Manager

Floor & Decor
06.2013 - 09.2016

Bachelor of Science - Business Administration and Management

Victory University

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PAUL A. ROBINSON JR