PARRESE JOHNSON
Senior Resolutions Coordinator
Clarksville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in learning, development, and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Overview
13
13
years of professional experience
2032
2032
years of post-secondary education
Work History
Senior Resolutions Coordinator
Walmart, Inc
Bentonville, AR
07.2023 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Medical Collections/Trainer/Supervisor
CBE Companies
Clarksville, TN
01.2020 - 01.2022
- Provided one-on-one mentoring to help 22 individuals, at a time, reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Customer Service/ Supervisor
TLK Group LLC
Nashville, TN
01.2012 - 01.2017
- Enhanced team productivity through regular coaching, feedback, and performance evaluations for 18 employees at a time.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
Northwest High School
Clarksville, TNBachelor of Science - Cybersecurity
Bellevue University
Bellevue, NE 05.2001 - Current
Skills
- Strong Comprehension
- Critical Thinking
- Ability to think under pressure
- Positive Attitude
- Diverse Communication
- Team Collaboration
- Strong Organizational Skills
Relevantaccomplishments
- Maintained 90% QA scores or above
- Assisted in shadowing new hires and providing tips and tricks for AHT, de-escalation, and contact handling
- Maintained CED Survey postings in team chat
Timeline
Senior Resolutions Coordinator
Walmart, Inc
07.2023 - Current
Medical Collections/Trainer/Supervisor
CBE Companies
01.2020 - 01.2022
Customer Service/ Supervisor
TLK Group LLC
01.2012 - 01.2017
Bachelor of Science - Cybersecurity
Bellevue University
05.2001 - Current
High School Diploma -
Northwest High School
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