Parris Carter
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Inbound Problem Solver
Amazon
07.2020 - Current
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with team members to share best practices and improve overall service quality.
- Gathered and designed technical specifications to solve customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Researched and extracted data to complete tasks.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Ambassador
Amazon
07.2020 - Current
- Maximized training impact by tailoring content to suit diverse learning styles and preferences of attendees.
- Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
- Built constructive trainer and vendor relationships for successful program delivery.
- Established strong rapport with participants through open communication channels, promoting trust and transparency throughout the program.
Inbound Stower
Amazon
Charlotte, NC
07.2020 - Current
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Education
Highschool Diploma -
Monalua High School
Honolulu, HISkills
- Psychiatric Intervention
- Superior Problem Solving
- Conflict resolution techniques
- Communication
- Problem-solving
- Promotional support
- Data Entry
- Order Processing
- Problem Analysis
- Quantity Checking
- Food Preparation
- Microsoft Excel
- Quality Assurance
Communication Skills
Implemented new policies and procedures given by leadership that help with efficiency and streamlined operations.
Personal Information
Title: Patient Safety Attendant
References
- Kay, 803-236-8505
- Audrey, 704-314-8455
- Larry, 330-208-4732
Timeline
Inbound Problem Solver
Amazon
07.2020 - Current
Ambassador
Amazon
07.2020 - Current
Inbound Stower
Amazon
07.2020 - Current
Highschool Diploma -
Monalua High School
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