Parris Collier
Mobile,AL
Summary
Dynamic professional with a proven track record in enhancing customer experiences and animal care at The City of Mobile Animal Services. Excelled in recruitment strategies and effective customer upselling, boosting adoption rates significantly. Skilled in verbal communication and social media proficiency, ensuring high engagement and satisfaction. Demonstrates a warm and friendly demeanor, fostering strong relationships and team cohesion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Placement Specialist
The City of Mobile Animal Services
Mobile, AL
02.2023 - Current
- Evaluated applications to confirm that animals were matched with responsible owners.
- Offered detailed information and support on animal care and species-specific inquiries.
- Maintained website by regularly uploading new pictures and bios of animals.
- Communicated with various applicants daily to explore fostering or adopting opportunities.
- Managed walk-in customer relations, representing the shelter effectively.
- Engaged with out-of-area rescues to arrange dog transportation.
- Led the coordination and training of volunteers to enhance animal care services.
- Showcased the distinct characteristics of each pet to adopters, focusing on their unique benefits.
- Coordinated promotional events offering reduced adoption fees to boost adoption rates.
- Established strong relationships with caregivers to encourage greater involvement in fostering.
- Responded promptly to applications, ensuring timely communication with potential adopters.
Server
Texas Roadhouse
12.2022 - 02.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Utilized sales tactics to encourage additional purchases and boost sales.
- Served food and beverages to patrons and immediately remedied issues with orders
- Addressed complaints to kitchen staff and served replacement items
- Served food and beverages to patrons and confirmed complete orders
- Presented menus and answered questions regarding items
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to high volume of daily customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Garnished dishes and beverages to serve visually appealing menu items
- Prepared checks, itemizing total meal costs and taxes
- Cleaned tables and chairs to prepare the dining area for next customers
- Memorized the menu to assist customers in selecting items and enhance their dining experience.
- Provided excellent customer service to maintain customer satisfaction and handled sales transactions efficiently.
Crossed-trained Crew Trainer
Zaxby's
Mobile, Al
02.2022 - 12.2022
- Wrapped, dated and labeled food items in storage for safety and freshness
- Used standardized recipes and other instructions to prepare food
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Managed portion control using correct utensils during preparation and plating
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
- Retained consistent quality and high accuracy when preparing identical dishes every day
- Replenished food items from inventory and rotated ingredients
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep the store operational
- Collected payments and provided accurate change
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Trained new team members in cash register operation, stock procedures and customer services
- Answered customer questions and provided store information
Cashier
Godfather's Pizza
Mobile, Al
10.2020 - 09.2021
- Worked closely with front-end staff to assist customers
- Used suggestive selling techniques to promote add-on sales
- Served food and beverages to patrons and immediately remedied issues with orders
- Addressed complaints to kitchen staff and served replacement items
- Served food and beverages to patrons and confirmed complete orders
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to high volume of daily customers
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05-2023
Some College (No Degree) -
University of South Alabama
Mobile, ALSkills
- Effective Customer Upselling
- High energy and stamina
- Team player
- Verbal and written communication
- Customer Service and Rapport
- Cleaning and sanitizing
- Order accuracy and delivery
- Marketing
- Recruitment strategies
- Social media proficiency
- Candidate assessment
- Interviewing techniques
- Cold calling
- Time management
- Applicant assessment
- Warm and friendly
Certification
- NASM Certified CPT
- NASM CPR/AFAA
Timeline
Animal Placement Specialist
The City of Mobile Animal Services
02.2023 - Current
Server
Texas Roadhouse
12.2022 - 02.2023
Crossed-trained Crew Trainer
Zaxby's
02.2022 - 12.2022
Cashier
Godfather's Pizza
10.2020 - 09.2021
High School Diploma -
Alma Bryant High School
Some College (No Degree) -
University of South Alabama
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