Strategic planner with expertise in program execution and operational performance across higher education, corporate, and public sectors. Specializes in KPI tracking, data analysis, and cross-functional collaboration to convert strategic priorities into actionable initiatives that enhance performance and customer outcomes. Capable of managing competing priorities and driving process improvements in fast-paced environments.
Work History
Caregiver
5 Months
LifeTree | 03.2026 - Current
Implemented individualized care plans by supporting clients in achieving personal, behavioral, and daily living goals while monitoring progress and documenting outcomes.
Coordinated daily schedules and activities to meet client needs, fostering a safe and supportive environment.
Collaborated with families and healthcare professionals to update on client progress, ensuring seamless continuity of care.
Solutions Center Representative – Financial Services
4 Months
Nationwide | 03.2026 - 07.2026
Managed high-volume client inquiries regarding retirement accounts, ensuring accurate and timely resolutions to enhance client satisfaction
Educated customers on financial products and account options, facilitating informed decision-making and promoting financial literacy
Analyze and resolve issues while ensuring compliance with regulatory standards
Documented interactions and identified trends, driving service improvements and enhancing overall customer experience
Academic & Career Coordinator
1 Year 3 Months
Langston University | 05.2024 - 08.2025
Coordinated student success initiatives to align with organizational goals and timelines, driving program effectiveness
Built and maintained performance reports to evaluate student engagement, program effectiveness, and career readiness outcomes
Analyzed program data and presented insights to leadership, facilitating data-driven decision-making and supporting continuous improvement initiatives
Tracked departmental goals and monitored KPIs to align program execution with institutional priorities, enhancing strategic planning efforts
Sales Manager Intern
2 Months
PepsiCo | 05.2023 - 07.2023
Analyzed sales performance data and market trends, identifying key opportunities for revenue growth and boosting product adoption
Supported strategic sales planning through effective merchandising and optimal product placement initiatives
Collaborated with cross-functional teams in sales, logistics, and operations to enhance execution and streamline processes
Detention Officer
2 Years 8 Months
Maricopa County Sheriff’s Office | 12.2018 - 08.2021
Applied critical thinking and real-time analysis to assess risks and resolve operational challenges
Managed daily operations in high-pressure environment, ensuring compliance and safety across complex workflows
Strengthened team effectiveness through leadership and conflict resolution in high-stress situations
Coordinated cross-functional teams to enhance communication and maintain operational continuity
Education
BBA - Business Management, Supply Chain Management