PARRIS GAINES
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
In Home Caregiver
Gulf Coast Community Health Services
2022.05 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Server
Pappas Restaurants Inc.
2022.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk Agent
Hilton Hotels
2020.10 - 2022.01
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2017
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Payment Processing
- Money handling abilities
- Scheduling
- Prioritization
- Multi-line phone talent
Timeline
In Home Caregiver
Gulf Coast Community Health Services
2022.05 - Current
Server
Pappas Restaurants Inc.
2022.03 - Current
Front Desk Agent
Hilton Hotels
2020.10 - 2022.01
High School Diploma -
Dickinson High School
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