Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PARRIS GUILLARD

Duluth,GA

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Travel Manager

Insight Global
11.2021 - Current
  • Coordinate, supervise and implement every aspect of travel arrangement for internals, and executives
  • Prepare and submit project invoices for review and approval.
  • Maintain project schedules and ensure productivity goals are met
  • Develop and maintain strong partnerships with outside vendors
  • Actively seek effective process improvements
  • Successfully managed a budget of over $2 million, reducing costs by 20% through strategic vendor negotiations and efficient resource allocation.
  • Maintain up-to-date knowledge of travel industry trends, regulations and best practices to better serve stakeholders.
  • Develop and implement strategic project plans to meet business objectives.
  • Plan, design, and schedule phases for large projects.
  • Meet project deadlines without sacrificing build quality or workplace safety.
  • Develop and initiate projects, managed costs, and monitor performance.
  • Draft project reports to identify successful outcomes, insights and future recommendations.



Assistant Guest Services Manager

Buckhead & Conference Center
06.2019 - 03.2020
  • Handled escalated guest situations and provided recovery when appropriate
  • Ensured guest satisfaction scores were exceeding
  • Assisted upper management in daily operations
  • Strategically cross-trained throughout all departments such as Front Desk, Housekeeping, Engineering, Food and Beverage, and Event Planning.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of 262-room hotel with staff of 25 employees.
  • Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.

Front Office Supervisor

Aloft Atlanta Downtown
01.2018 - 06.2019
  • Managed guest complaints and resolved issues to ensure a superior guest experience
  • Processed guest payments and maintained accurate records of cash transactions
  • Interviewed, hired, and trained talent.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored front areas so that questions could be promptly addressed.

Education

MBA -

Southern New Hampshire University
Hooksett, NH
10.2024

Bachelor of Science in Psychology -

Georgia State University
Atlanta, GA
12.2020

Skills

  • Strategic planning
  • Multitasking
  • Cultural sensitivity
  • Process improvement
  • Adaptability
  • Conflict resolution
  • Vendor relations
  • Attention to detail
  • Time management
  • Budget management

Certification

  • Business Management Training - November 2023


Timeline

Project Travel Manager

Insight Global
11.2021 - Current

Assistant Guest Services Manager

Buckhead & Conference Center
06.2019 - 03.2020

Front Office Supervisor

Aloft Atlanta Downtown
01.2018 - 06.2019

MBA -

Southern New Hampshire University

Bachelor of Science in Psychology -

Georgia State University

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PARRIS GUILLARD