Parris Kennedy
Killeen,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
15
15
years of professional experience
Work History
Benefits Coordinator
Texas Health Human Services
05.2019 - 09.2023
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
- Facilitated positive change by providing ongoing counseling and guidance to families facing various challenges.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
Housing Case Manager
The Watersheds
02.2014 - 05.2019
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Built strong relationships with local landlords to increase available housing options for clients in need.
Customer Support Specialist
ACOM Health
01.2009 - 02.2014
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
GED -
Arkansas High School
Texarkana, AR03.1999
Skills
- Mental Health Support
- Action Planning
- Domestic Violence Prevention
- Client Advocacy
- Needs Assessment
- Community Networking
- Progress Monitoring
- Referral Coordination
- Patient Support
- Records Management
- Appointment Scheduling
- Call Management
- Account Updating
- Paperwork Processing
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Active Listening
Timeline
Benefits Coordinator
Texas Health Human Services
05.2019 - 09.2023
Housing Case Manager
The Watersheds
02.2014 - 05.2019
Customer Support Specialist
ACOM Health
01.2009 - 02.2014
GED -
Arkansas High School
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