Parris Sims
Atlanta,GA
Summary
More than 15 years of successful experience in customer service/sales and chat support.
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Overview
21
21
years of professional experience
Work History
Chat support Representative
Arise Virtual Solutions
Atlanta, GA
03.2020 - 04.2024
- Multitasking across systems and applications, analyzing and resolving a variety of complex technical issues, and comfortably navigate a technical environment.
- Provided technical assistance to customers through online chat or telephone support.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Monitored chat queues for incoming requests from customers requiring assistance.
Call Center Representative
Working Solutions
Atlanta , GA
10.2016 - 01.2020
- Providing customers with Top of the line hospitality solutions
- Assisting business and leisure travelers secure hotels and rental vehicles.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
Customer Service Representative
At&t Mobility
Atlanta , GA
01.2008 - 12.2015
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Processed payments using point of sale system software.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer support /Dispatcher
Loomis Fargo
Atlanta, GA
01.2003 - 01.2008
- Worked as a supervisor for customer service and dispatch department
- Handled inbound calls from outside field technicians to provide high security codes for ATMs
- Received and resolved inbound calls from local and national banks about ATM issues.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
Education
Associate of Business Concentration in Marketing -
Devry University
01.2012
Skills
- Inbound and Outbound Calling
- Call Management
- Research
- Courteous demeanor
- Customer Relationship Management (CRM)
- Technical Support
- Order Fulfillment
- Tactful and diplomatic
- Service Upselling
- Customer Service
- Computer Proficiency
- Problem-solving abilities
Accomplishments
- Increased customer retention by 19%, from 72% to 91%.
- Focused daily on First call satisfaction to enhance customer experience.
- Proactive planning led to notable increase in morale in all departments.
- Created acustomer satisfaction survey, drastically reducing potential problems.
Timeline
Chat support Representative
Arise Virtual Solutions
03.2020 - 04.2024
Call Center Representative
Working Solutions
10.2016 - 01.2020
Customer Service Representative
At&t Mobility
01.2008 - 12.2015
Customer support /Dispatcher
Loomis Fargo
01.2003 - 01.2008
Associate of Business Concentration in Marketing -
Devry University
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