Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parris Williams

Raleigh,NC

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Pizza Hut. Skilled in Customer Relationship Management (CRM) and active listening, adept at resolving conflicts and improving customer loyalty. Demonstrates exceptional time management and strategic planning, significantly boosting efficiency and productivity. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Manager

Pizza Hut
11.2023 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Customer Service Representative

Sagility
08.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Care Representative

Customer HD
02.2022 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

GED -

Augusta Technical College
Augusta, GA
05.2017

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Management

Strategic Planning

Customer Relationship Management (CRM)

Problem-solving abilities

Active Listening

Critical Thinking

Customer Service

Customer Relations

Inbound Customer Service

Timeline

Manager

Pizza Hut
11.2023 - 08.2024

Customer Service Representative

Sagility
08.2022 - 09.2023

Customer Care Representative

Customer HD
02.2022 - 08.2022

GED -

Augusta Technical College

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Parris Williams