Parsa Azadi
Encino,CA
Summary
Recognized for exceptional customer service and a strong work ethic, consistently surpassing expectations to elevate client satisfaction through personalized solutions. Expertise in guest engagement and hospitality service, with a proactive approach and performance improvement initiatives that cultivate positive customer relationships and operational excellence. Prepared to excel in fast-paced environments as a professional hospitality worker with a proven track record of delivering exceptional customer service and satisfaction. Prioritizes teamwork and adaptability, consistently meeting changing needs. Proficient in multitasking, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven with a positive attitude and excellent communication skills. Experience managing tables and providing top-notch service to guests in fast-paced environments, utilizing excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of upholding high standards of cleanliness and efficiency to ensure a positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server/Gaucho/Dessert Chef/Busser/To Go
Fogo de Chao
03.2023 - Current
- Maintained a high standard of service to meet guest expectations.
- Ensured proper meat service and overall satisfaction to enhance their night.
- Enhanced customer satisfaction by brightening guests' day through exceptional service at Fogo.
- Assisted new customers by informing them about the day's specials and taking drink requests.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Improved overall workflow efficiency by implementing time-saving techniques without sacrificing quality or presentation.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Implemented quality control measures, ensuring consistent taste and presentation of all desserts.
- Cleaned and maintained kitchen equipment and oven.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
Host/Food Runner/ To Go
Chili's Restaurant
10.2021 - 10.2022
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Sales Representative
Global Wireless
12.2020 - 12.2022
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Computer Science
Los Angeles Pierce College
Woodland Hills, CAHigh School Diploma -
Taft Charter High School
Woodland Hills, CA06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Service prioritization
- Performance improvement
Languages
Farsi
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Gaucho/Dessert Chef/Busser/To Go
Fogo de Chao
03.2023 - Current
Host/Food Runner/ To Go
Chili's Restaurant
10.2021 - 10.2022
Sales Representative
Global Wireless
12.2020 - 12.2022
Computer Science
Los Angeles Pierce College
High School Diploma -
Taft Charter High School
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