Parth Kapoor
Fort Lauderdale,FL
Summary
Energetic, ambitious professional with a mature and responsible approach. Adaptable and efficient, I think creatively and excel both in team settings and as an individual. Skilled in achieving objectives on time with optimization.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Performance Hospitality
Fort Lauderdale, FL
03.2024 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Served meals in a timely manner according to established guidelines.
- Replenished buffet items as needed throughout the meal period.
- Checked back with guests to ensure satisfaction with their breakfast meals.
- Make sure they leave with a smile on their faces and give strong, positive feedback on social media.
Food and Beverage Server
Bombay Darbar
Fort Lauderdale, FL
09.2023 - Current
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders accurately and efficiently for food and beverages.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Checked back with guests to ensure satisfaction with their meals.
- Provided exceptional service to high volume of daily customers.
- Make sure the guests exit with a smile on their faces and give positive feedback on social media.
Food and Beverage Server
Performance Hospitality
Fort Lauderdale, Florida
08.2022 - 09.2023
- Started as a host by welcoming the guest and providing the menu.
- Worked as a Server's Assistant, made sure the tables are clean before the guests arrive and after they leave.
- Worked as a Pool Server, Banquet Server and Restaurant Server.
- While worked as a Server was awarded for Top associate for Guests service and Satisfaction and also awarded as a Employee of the Quarter-1 (2023).
Customer Service Representative
Equifax
Delhi, India
09.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
India01-2022
BBA - Business Administration
University of Delhi
New Delhi, India01-2021
Skills
- Guest issue resolution
- Menu Recommendations
- Point of sale system
- Upselling
- Food presentation
- Sales strategy
- Guest satisfaction
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- Employee of the Quarter-1 (2023) for going above and beyond.
- Top Employee of the month for guests satisfaction.
- Top Agent for customer service and satisfaction with Equifax.
Timeline
Food and Beverage Server
Performance Hospitality
03.2024 - Current
Food and Beverage Server
Bombay Darbar
09.2023 - Current
Food and Beverage Server
Performance Hospitality
08.2022 - 09.2023
Customer Service Representative
Equifax
09.2018 - 08.2019
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
BBA - Business Administration
University of Delhi
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