PARTH PATEL
Florence,KY
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of back office operations, customer service, billing, booking and executive support. Aiming to leverage this skills to successfully fill Provided Role in company. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BTO CORDINATOR
DHL EXPRESS
12.2021 - Current
- Ensured accurate classification of goods by staying updated on applicable laws, tariffs, duties and taxes.
- Obtained line releases for importing cargo loads.
- Tracked the progress and location of merchandise throughout the transportation process. Ensured efficient customs clearance and timely delivery to designated destinations.
- Established and nurtured professional connections with customs brokers in various ports to streamline cargo clearance process.
- Ensured prompt acquisition of import documentation including customs invoices, certificates of origin, and cargo-control documents.
- Utilized software tools for efficient initiation of cargo movement.
- Maintained clear communication with importers and their brokers regarding import-related issues.
Supervisor Professional Line Tech
Delta Private Jets Inc./ Wheels UP
07.2017 - 11.2021
- Supervised and evaluated ramp agents, setting schedules and providing coaching on work areas.
- Communicated closely with ground crew, flight crew to maintain safety.
- Ensured compliance with airport, OSHA, TSA, FAA and related regulations.
- Managed and organized ground crew tasks to meet scheduled targets.
- Prepared and mailed invoices to customers, processed payments, and documented account updates using TFBO, Compass, and Colt.
- Prepared and processed invoices, collected payments, and refunded money with a focus on accuracy and efficiency.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. Provided support for various services including limo, service, catering, and flight bridge.
- Informed clients of essential travel information, such as travel times, transportation connections, medical & visa requirements to facilitate quality service.
Tug Dispatch / Ramp Agent
DHL
01.2016 - 01.2017
- Executed safe operation of different equipment such as conveyor belts, push-back tractors, and tugs.
- Alerted supervisor to equipment malfunctions promptly to mitigate flight departure delays through immediate repairs.
- Coordinated ground crew activities to achieve timely completion of objectives.
- Positioned and towed aircraft from remote areas of airport to designated operation sites.
- Maintained up-to-date and accurate documentation and records to mitigate processing errors.
Overnight Replenishment
Kohls Department Store
10.2015 - 02.2016
- Addressed customer inquiries and provided product advice.
- Conducted inventory checks to determine reorder requirements.
- Achieved shipment accuracy by cross-checking merchandise invoices with received items.
- Developed visually appealing advertising signs and displays of merchandise on shelves, counters, or tables to captivate customers and boost sales.
- Realigned merchandise in assigned section for a more aesthetically pleasing display.
- Assisted customers in finalizing purchases through payment collection.
- Attended sales meetings to stay updated on current offers and product issues.
Cashier/ G.Manager
BP gas station
01.2014 - 12.2016
- Received payments through various methods such as cash, checks, credit cards, vouchers, and automatic debits.
- Determined prices of products, services, and entrance fees by utilizing calculators, cash registers, or optical price scanners.
- Successfully managing production, pricing, sales, and distribution activities for businesses or departments.
- Identified areas requiring cost reduction and program enhancement through the evaluation of relevant metrics.
- Managed and supervised staff, organized work schedules, and delegated specific tasks.
- Arranged and managed payment records meticulously to uphold organized filing systems and enforce recordkeeping regulations.
Sandwich Artist/ G.Manager
SUBWAY®Restaurants
01.2011 - 10.2014
- Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to maintain safe and sanitary food-handling practices.
- Maintained the freshness of food and ingredients through rigorous quality checks, meticulous inventory management, and regular rotation of stock.
- Maintain proper food temperature by regulating the temperature of ovens, broilers, grills, and roasters.
- Manage all activities in the production and service departments.
- Analyzed financial statements, sales and activity reports, and performance data to assess productivity and goal attainment.
- Effectively supervised team members, organizing work schedules and delegating tasks.
Education
No Degree - Aviation Management
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLHigh School Diploma -
Bowdon High School
Bowdon, GA08.2013
Skills
- Supervision
- Customer service
- Planning and Coordination
- Aviation and transportation
- Sales expertise
- Complaint resolution
- Basic math
- Training & Development
- Critical thinking
Certification
NATA Professional Line Tech
HeartSaver First Aid CPR AED
Timeline
BTO CORDINATOR
DHL EXPRESS
12.2021 - Current
Supervisor Professional Line Tech
Delta Private Jets Inc./ Wheels UP
07.2017 - 11.2021
Tug Dispatch / Ramp Agent
DHL
01.2016 - 01.2017
Overnight Replenishment
Kohls Department Store
10.2015 - 02.2016
Cashier/ G.Manager
BP gas station
01.2014 - 12.2016
Sandwich Artist/ G.Manager
SUBWAY®Restaurants
01.2011 - 10.2014
No Degree - Aviation Management
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Bowdon High School
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