Summary
Overview
Work History
Education
Skills
Timeline
Publications
Generic

Parth Sharma

Redmond

Summary

Product-minded technical professional transitioning into Product Management, with 5+ years of experience at Microsoft and Amazon. Proven ability to lead cross-functional teams, automate workflows, and deliver scalable solutions. Adept at translating customer insights into product features, driving early feature validation, and improving adoption strategies. Currently pursuing an MBA to complement a strong engineering background with strategic business acumen.

Overview

5
5
years of professional experience

Work History

Support Escalation Engineer

Microsoft
09.2021 - Current
  • Spearheaded the strategic transition from Classic Teams to the New Teams client, coordinating with engineering, TPMs, support planners, and release managers to resolve high-impact bugs reducing escalations by 40% and improving platform stability for over 300 million users.
  • Orchestrated the end-to-end launch of the new Chat and Channels (Simple Collab) experience by leading early validation, triaging pre-release bugs, planning support readiness, and co-authoring user documentation enabling a 25% faster adoption rate.
  • Led enablement efforts for Copilot in Microsoft 365 by creating training modules, writing support playbooks, and contributing to public knowledge bases resulting in a 30% reduction in post-launch support tickets.
  • Designed a scalable escalation framework that improved triage accuracy and reduced resolution time by 35%, streamlining collaboration between engineering and support teams.
  • Developed Power BI dashboards and automated alerting systems, providing real-time visibility into validation progress and surfacing critical issues to leadership across time zones.
  • Eliminated 1,500+ bugs and over 100 release-blocking issues, including a critical early-stage bug that could have jeopardized the global rollout of the New Teams client safeguarding launch success and enhancing customer satisfaction.

Systems Development Engineer

Amazon.com, Inc.
07.2020 - 09.2021
  • Launched 30+ Prime Now sites globally, streamlining site configuration and improving deployment speed by 35%.
  • Automated daily operational workflows using Python and Ruby on Rails, reducing manual efforts by 50%.
  • Provided on-call operational support for Amazon Fulfillment Technologies, maintaining 99.99% service uptime.
  • Designed and managed SQL databases and built automated business reports to provide actionable insights for operations teams.

Education

Masters in Business Administration -

Kansas State University
07-2026

Masters in Computer Engineering - undefined

State University of New York
12.2019

Bachelors in Electronics and Communication Engineering - undefined

Amity School of Engineering and Technology
05.2017

Skills

  • Product Strategy, Roadmapping, Cross-functional Leadership, Business Strategy, Organizational skills, Problem solving
  • SQL, MySQL, SQLite, KQL
  • TCP/IP, DNS, DHCP, NTP, SMTP, SNMP
  • Microsoft Office, Linux, Microsoft Teams, Power BI
  • Python, Java, PowerShell, Power Automate, Scripting
  • Incident Management, Agile Development, Stakeholder Management

Timeline

Support Escalation Engineer

Microsoft
09.2021 - Current

Systems Development Engineer

Amazon.com, Inc.
07.2020 - 09.2021

Masters in Computer Engineering - undefined

State University of New York

Bachelors in Electronics and Communication Engineering - undefined

Amity School of Engineering and Technology

Masters in Business Administration -

Kansas State University

Publications

  • Aadhaar Card-Based Android Application for Patient Monitoring System, Sharma P., Raizada J., Siddiqui F., Rana H., Advances in Intelligent Systems and Computing, vol 624, pp 1325-1334, Springer, Singapore, https://doi.org/10.1007/978-981-10-5903-2_139
  • Design and Performance Analysis of Four-Port Discontinuous Patch Antenna, Shreekant N., Sharma P., Pani S., Advances in Intelligent Systems and Computing, vol 624, pp 865-871, Springer, Singapore, https://doi.org/10.1007/978-981-10-5903-2_90
  • Threshold Sensitive Modified Leach Protocol for Energy Saving in Wireless Sensor Network, Shreekant K., Sharma P., Hak S., Pani S., Advances in Intelligent Systems and Computing, vol 624, pp 1207-1213, Springer, Singapore, https://doi.org/10.1007/978-981-10-5903-2_1

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