Parthasarathi Pal
Irving,TX
Summary
Dedicated operations leader and IAM Service Delivery Manager with over 15 years of experience in implementing and supporting identity and access management solutions. Proven track record of streamlining operations and enhancing productivity through effective leadership and process optimization. Known for an assertive and enthusiastic approach, fostering a motivated team environment that drives success. Expertise in leveraging best practices to deliver exceptional service and support in complex operational landscapes.
Overview
15
15
years of professional experience
Work History
Technical Manager
HCL Technologies
Irving, TX
02.2025 - Current
- Assisted in executing projects for Orix from March 2025 to present. Supported team members in reaching project milestones. Helped maintain project timelines and deliverables.
- Assisted teams in implementing Azure SSO for secure access management.
- Aided in deploying Duo MFA to improve user authentication.
- Supported integration of Delinea PAM for privileged access control. Provided technical guidance to project teams to improve solution design effectiveness.
- Executed implementation of enterprise applications featuring federated single sign-on functionality.
- Conducted access reviews for all integrated applications quarterly. Facilitated collection and analysis of technical requirements for critical client IAM use cases.
- Developed project documentation including requirement catalogs and strategic presentations.
- Supported adherence to information security policies and identity access management standards across projects.
- Guided junior consultants in adopting best practices and project techniques. Cultivated client satisfaction through consistent communication and support initiatives.
- Nurtured client relationships with regular check-ins and project updates.
Consultant
HCL Technologies
Bangalore,India
03.2022 - 01.2025
- Assisted in Toyota Financial projects with ForgeRock from March 2022 to May 2023. Supported GSK initiatives with SailPoint in access governance from June 2023 to December 2024.
- Reviewed architecture and capacity for operational efficiency. Assisted in providing access to OT users across various domains. Supported user lifecycle management, including onboarding and offboarding processes.
- Reviewed SOPs and submitted for client approval while adhering to operational guidelines.
- Configured access reviews for all OT applications and users on a quarterly and annual basis. Managed user provisioning in separate database tables to enhance storage of user details.
- Prepared monthly and quarterly review presentations to showcase to clients. Updated and maintained runbooks to facilitate daily monitoring and activities.
- Tracked defects and problem tickets in Jira using Agile methodologies. Participated in performance testing initiatives. Planned test cases for system upgrades and patches.
Education
B.Tech. - Electronics Communication Engineering
S.R.M UNIVERSITY
CHENNAI06-2009
Skills
- Production shell scripting
- Databases: Oracle 11g/12C
- Identity Access management: ForgeRock,SailPoint,Azure,Delinea,Duo
- Federation protocols: SAML, OAuth2
- Ticketing tool proficiency: BMC Remedy, HPSM, ServiceNow
- Monitoring tools expertise
Accomplishments
- Best contributor in MNP Project, IBM 2012-13.
- Client appreciation in J&K, IBM 2013-14.
- Excellent contributor in Mpesa CRM project, IBM 2013-14.
- Best newcomer in Cognizant 2014-15.
- Best performer of EEMS Application in Cognizant 2015-16.
- Mission Possible Award of IDAM Application in Reliance JIO 2016 -17.
- Customer Centricity Award for Outstanding Performance in Wipro(2019).
- Got Best team player for Cybersecurity in HCL(2023).
- For Outstanding Performance in Project, HCL on March 2024
- Got Exceptional Performance for JFM,HCL on April 2024.
Personal Achievement - Achievement
Got ‘RASHTRAPATI AWARD’ for best scout from Mr. K.R NARAYANAN (Former President of India) in 10th standard.
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Technical Manager
HCL Technologies
02.2025 - Current
Consultant
HCL Technologies
03.2022 - 01.2025
B.Tech. - Electronics Communication Engineering
S.R.M UNIVERSITY