Parthipan Duraisamy
Frisco,TX
Summary
Results-driven Production Support Lead with 15+ years in Banking, Financial Services, and Retail. Expertise in requirements gathering, analysis, and capacity planning for complex projects, with a focus on AWS Technology, JDA Enterprise Planning applications, and Oracle PL/SQL for Data Warehousing and ETL. Proven skills in SQL query performance tuning and database optimization, emphasizing Agile KANBAN methodologies for production support and automation initiatives.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Vice President – Production Support Lead
JP Morgan Chase Bank
06.2021 - Current
- Coordinated with offshore teams to resolve application issues, enhancing operational efficiency.
- Assessed risks and impacts of production issues, ensuring timely escalation to management.
- Established and maintained effective storage and archiving procedures to guarantee data integrity.
- Defined scope and objectives for complex application enhancements, facilitating problem resolution.
- Developed application contingency plans, ensuring high availability and reliability for end users.
- Collaborated with development and support teams to prioritize bug fixes and tooling needs.
- Participated in all phases of application releases, from development to production deployment.
- Conducted post-implementation analyses to evaluate system design and functionalsed
- Technology :GOS Oracle Cloud , GAP Cloud, AWS Cloud, Dynamo DB, S3, Kafka, Event Bus, Lambda,Cloud Watch,Splunk, SLI/SLO,Dyna trace, SQL, Sense,Farm Breaks (Raven/Evolven/Previleged accounts etc.)
Assistant Vice President – Lead
Bank of America
09.2017 - 06.2021
- Led production support, coordinating with offshore teams and product stakeholders.
- Automated manual tasks using ITRS automation tools/Grafana tools.
- Utilized ETL tools (SQL Loader, SQL Server, Oracle) for data management.
- Analyzed production issues and recommended permanent fixes.
- Trained developers and advised on ETL best practices.
- Environment: Oracle SQL Loader, SSIS, MSSQL, Unix Shell Scripting, Putty, Oracle 11g, Toad 10.6, Data Mart, MS SQL, Hadoop NoSQL, HIVE, Geneos (ITRS), Netcool, PAPA, ITSM
Assistant Vice President
JP Morgan Chase Bank
01.2017 - 09.2017
- Enhanced data warehouse efficiency through optimized development lifecycle processes.
- Customized software applications to align with precise business requirements and objectives.
- Drove project success by leading technical initiatives utilizing ETL tools effectively.
- Employed MS Visio and Informatica for efficient data modeling and processing tasks.
- Managed robust databases using Unix Shell Scripting and Oracle 11g effectively.
Consultant
Hilton Grand Vacations
10.2016 - 01.2017
- Led data/code conversion from MSSQL to Netezza, ensuring data accuracy and technical support.
Lead Engineer
Chicos Fas Inc
10.2014 - 10.2016
- Enhanced application functionality by collaborating with offshore teams and clients.
- Developed detailed technical design documentation from business specifications.
- Maintained data integrity through effective table design and impact analysis.
- Improved SQL and PLSQL performance via comprehensive code reviews.
- Configured JDA EP 7.9 system functionalities for enhanced operational performance.
Project Manager
Cognizant Technology Solutions
12.2010 - 09.2014
Senior Analyst
R Systems
06.2005 - 12.2010
Education
Master of Science - Computer Science
Bharathiar University
06.2003
Bachelor of Science - Computer Applications
Bharathiar University
06.2001
Skills
- AWS
- MS Office Suite
- Microsoft SQL
- Oracle SQL
- ServiceNow
- IBM Netezza
- Dynatrace
- Lotus Notes
- JavaScript
Certification
- Defect Tracking
- Jira, Bitbucket
- Oracle PL/SQL
- Splunk
- Unix Scripting, Python, VB, ASP
- AWS Practitioner Certification (WHNSP8V25MR1QE3)
- SAFE Agile Certified
Timeline
Vice President – Production Support Lead
JP Morgan Chase Bank
06.2021 - Current
Assistant Vice President – Lead
Bank of America
09.2017 - 06.2021
Assistant Vice President
JP Morgan Chase Bank
01.2017 - 09.2017
Consultant
Hilton Grand Vacations
10.2016 - 01.2017
Lead Engineer
Chicos Fas Inc
10.2014 - 10.2016
Project Manager
Cognizant Technology Solutions
12.2010 - 09.2014
Senior Analyst
R Systems
06.2005 - 12.2010
Bachelor of Science - Computer Applications
Bharathiar University
Master of Science - Computer Science
Bharathiar University