Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kamille Marks

Alexandria,VA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Office Manager

MEMORY MAKERS PHOTOGRAPHY
05.2021 - Current
  • Plan and manage recruitment and selection of staff
  • Controlled finances to lower costs and keep business operating within budget.
  • Manage and train at least 20 new employees every spring
  • Plan and conduct new employee orientation
  • Identify and manage training and development needs for employees
  • Develop and implement human resources policies and procedures
  • Handle employee complaints, grievances and disputes
  • Maintain human resource information system and employee database
  • Coordinate employee safety, welfare and wellness
  • Ensures photoshoots are appropriately staffed for volume needs
  • Supports staff on-site as Site Manager
  • Maintained computer and physical filing systems.
  • Quickbooks
  • Purchase materials
  • Directly assists Business Manager and Company Owner
  • Service contract procurement
  • Handles client requests and customer relations

SR. PATIENT CARE SPECIALIST

QUALITY DME, INC
09.2019 - 05.2021
  • Scheduled and completed equipment fitting / re-education appointments
  • Processed and shipped patient equipment orders as requested by physicians / patients
  • Contacted insurance companies and physician offices for patient therapy follow-up
  • Communicated with insurance companies to calculate benefits and patient out of pocket expenses
  • Obtained pre-authorization of insurance from insurance companies
  • Provided timely and effective patient support
  • Ensured maximum productivity of technicians
  • Managed three inboxes regarding patient communication (calls/emails/online requests)
  • Reviewed and approved subordinate case work
  • Developed, restructured, and implemented new hire training documents
  • Conducted new hire training
  • Utilized Healthcare Common Procedure Coding System (CPAP / Sleep Apnea) and Electronic Medical Records software (CPR+, NIKO Health)
  • Utilized patient monitoring / provider systems such as: Encore, Care Orchestrator, and AirView
  • Adhered to HIPAA regulations
  • Received consistently stellar patient reviews via Yelp, Google, and patient surveys
  • Assisted Department Manager with additional duties as required
  • Increased customer satisfaction and return rates by building rapport with patients
  • Led projects and analyzed data to identify opportunities for improvement

EXECUTIVE PERSONAL ASSISTANT

Private Employer
08.2019 - 04.2022
  • Prioritizes daily workload to include additional duties
  • Manages calendar/scheduling of appointments and services
  • Manages organization of personal and business finances, receipts, and budgets
  • Maintains hard-copy and digital records for executive projects
  • Organizes station relocation
  • Arranged domestic and international travel plans and itineraries
  • Used discretion when handling confidential information
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace

SR. ADMINISTRATIVE ASSISTANT

FIRSTSERVICE RESIDENTIAL
12.2018 - 07.2019
  • Regularly prepared confidential management reports to Community Association Managers
  • Assembled, uploaded, and distributed Board / Hearing packets to internal systems and email lists (average of 12 packets per week via strict deadlines)
  • Developed and distributed automatic notifications of scheduled meetings / agendas
  • Prepared Association legal documents and notices
  • Supervised Association special projects and tasks through completion
  • Supervised 3 (three) seasonal Association interns
  • Managed Association calendar/scheduling of Legal appointments and services
  • Created and maintained daily agendas, meeting schedules and documents
  • Controlled and managed document/record review

EXECUTIVE ASSISTANT I

DOMINICK A. PILLI, PC
01.2017 - 11.2018
  • Managed all correspondence, including mail, email, and client inquiries
  • Composed and distributed internal team/business correspondence
  • Managed meeting, conference, and court schedules of 3 (three) attorney calendars
  • Maintained office and breakroom supply by regularly restocking and ordering supplies
  • Documented meeting minutes, and prepared legal documents for client meetings and court appearance
  • Collaborated with maintenance and housekeeping staff to mitigate facility issues
  • Completed additional duties as necessary

AGENT/UNION

LIFE INSURANCE, REP, AMERICAN INCOME LIFE
06.2015 - 12.2016
  • Communicated with clients to assess applicable policy needs, upselling products, and services Provided policy guidance and management to promote asset protection
  • Mentored 5 (five) new agents regarding best practices, and company policies
  • Engaged customers and provided consistent high-level service regarding policy documents and details
  • Averaged 12 new policies per month, with efficient turnaround time of no more than two hours
  • Completed additional duties and projects as assigned by management

Education

High School Diploma -

Forest Park High School
Woodbridge, VA
06.2013

Skills

  • Team Leadership
  • Performance Evaluations
  • Staff Management
  • Administrative Management
  • Customer relations specialist
  • Employee Supervision
  • Training and Development
  • Payroll Processing
  • Delegation
  • Quickbooks
  • MS Office
  • Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

MEMORY MAKERS PHOTOGRAPHY
05.2021 - Current

SR. PATIENT CARE SPECIALIST

QUALITY DME, INC
09.2019 - 05.2021

EXECUTIVE PERSONAL ASSISTANT

Private Employer
08.2019 - 04.2022

SR. ADMINISTRATIVE ASSISTANT

FIRSTSERVICE RESIDENTIAL
12.2018 - 07.2019

EXECUTIVE ASSISTANT I

DOMINICK A. PILLI, PC
01.2017 - 11.2018

AGENT/UNION

LIFE INSURANCE, REP, AMERICAN INCOME LIFE
06.2015 - 12.2016

High School Diploma -

Forest Park High School

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Kamille Marks