Tan Thien Lam
San Diego,CA
Summary
Dedicated and experienced hospitality professional with a strong background in customer service across diverse roles, including server, food runner, busser, and barista. Known for delivering high-quality service in fast-paced restaurant environments, where adaptability, teamwork, and attention to detail are essential. Skilled in multitasking, effective communication, and anticipating guest needs to create memorable dining experiences. A proactive and dependable team player who values collaboration and consistency in ensuring smooth operations and exceptional guest satisfaction. Currently seeking to contribute these skills to a dynamic restaurant setting where I can further develop my career and help drive the team’s success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Haidilao
04.2024 - 06.2024
- Explained hot pot dining experience to guests, providing detailed descriptions of broths and ingredients, enhancing guest engagement and satisfaction.
- Increased daily sales by 15% through strategic upselling of additional menu items and special promotions.
- Collaborated with kitchen staff and other servers to streamline service and reduce wait times by 20%, ensuring efficient meal service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Rakiraki Ramen & Tsukemen
12.2023 - 03.2024
- Anticipated guest needs and responded promptly to requests, contributing to a 25% increase in customer satisfaction scores.
- Memorized a complex menu to recommend dishes accurately, facilitating a personalized dining experience and repeat customer visits.
- Resolved customer complaints efficiently, enhancing overall dining experience and supporting a high standard of service.
Food Runner/Busser
The Boiling Crab
09.2023 - 12.2023
- Delivered food orders to tables with 100% accuracy, reducing order errors and improving meal flow during peak hours.
- Maintained cleanliness and organization of dining areas, assisting in achieving an "A" rating in sanitation inspections.
- Supported servers by managing table resets, resulting in a 15% increase in table turnover rate.
Busser
Gen Korean BBQ House
08.2022 - 08.2023
- Efficiently set up and cleared tables, contributing to a 10% reduction in customer wait times.
- Assisted with food preparation, upholding high standards in food safety and sanitation practices.
Barista
Gotcha Fresh Tea
09.2021 - 06.2022
- Handled 50+ orders per shift with speed and accuracy, maintaining high standards of product quality and customer service.
- Maintained café cleanliness and conducted inventory management, supporting smooth daily operations.
Education
Bachelor of Science - Business Administration
University of California
Riverside, CA06-2026
Skills
- Bilingual
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Multitasking
- Adaptability
- Efficiency
- Team Collaboration
- Time Management
- Problem Solving
Certification
- Food Handlers Card, Premier Food Safety, 2023
- RBS Training, Serving Alcohol Inc. Selling and Serving Safety, 2022
Affiliations
- Vietnamese Student Association
Languages
Vietnamese
Timeline
Server
Haidilao
04.2024 - 06.2024
Server
Rakiraki Ramen & Tsukemen
12.2023 - 03.2024
Food Runner/Busser
The Boiling Crab
09.2023 - 12.2023
Busser
Gen Korean BBQ House
08.2022 - 08.2023
Barista
Gotcha Fresh Tea
09.2021 - 06.2022
Bachelor of Science - Business Administration
University of California
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