Parul Jain
Huntersville,USA
Summary
Experienced professional in Procure to Pay operations with a strong background in workflow analysis and Trade Settlements. Skilled in Oracle Business Intelligence and stakeholder communication, enhancing process efficiency and team collaboration. Fluent in German and adept at managing technical enhancements and risk analysis.
Overview
11
11
years of professional experience
Work History
German Lead Analyst-Procure to Pay Ops
American Express
Gurugram
11.2018 - 03.2023
- Responsible for managing the purchasing area under the P2P cycle globally (US, EMEA and APAC)
- Managed global purchasing operations within the P2P cycle, ensuring compliance with American Express policies.
- Developed and maintained SOPs, enhancing operational efficiency and consistency.
- Translated legal documents from German, supporting accurate purchase requisitions and invoices.
- Collaborated with vendors and stakeholders, resolving escalations and maintaining robust relationships.
- Led projects in technical enhancements and risk analysis, contributing to business unit improvements.
- Worked closely with Accounts Payable Team
- Responsible for reporting key metrics on daily, weekly and monthly basis
- Responsible for creating and maintaining standard operating procedures (SOPs)
- Ensured compliance with SLA and other internal guidelines of policies relating to the business area handling along with control and quality checks
- Developed strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure
- Assessed vendor solutions against requirements established by the organization's needs.
- Ensuring the purchase cycle is compliant with the American Express management policies (Expenditure approval authority)
- Team productivity dashboard preparation
- Projects worked - Brexit, Risk analysis of Payment terms in purchasing cycle, technical enhancements and automation to support the business unit's reporting
- Tools used - SAP Ariba, Oracle and Millennium
German Senior Associate
Nagarro Software
Jaipur
04.2015 - 11.2018
- Managed customer support for our client Siemens, Heinzel, ZellStoff, and Lufthansa
- Provided solutions for IT and Non-IT issues in English and German
- Responsible for L1 Support
- Responsible for creating, escalating and resolving the tickets on SERVICE NOW ticket tool, REMEDY ticket tool scout and OTRS ticket system
- Resolved User's Problems for different IT, SAP and Non-SAP applications: (Citrix, EDI, SharePoint, Web4bis, Bis2go, Smart App Access etc.) Via E-mail and Phone call
- Actively organized status meeting on an ad-hoc basis based on the team requirements
German Analyst
Deutsche Bank
Jaipur
09.2012 - 04.2015
- Involved in handling the settlements & clearing of the equity products representing Deutsche Bank Frankfurt
- Managed and reduced risk associated with trade settlement failure
- Worked under strict deadlines by responding to trade related queries on timely basis thereby ensuring that no Buy-In or margin call would occur
- Developed highly empathetic client/broker relationships and earner reputation from the process outcomes
- Training's such as Anti money laundering, tax evasion and insider trading were promptly undertaken and completed on time
- Active participant in any of the team activities conducted by the committee members
- Managed cross training and resiliency within the team across the locations to improve the business and team efficiency
- Products: Cash Equities
- Projects: Handled agent and broker migrations successfully ensuring no impact to the regular trade flow
- Assisted clients and brokers regarding erroneous cash issues, stamp related issues, Unsettled trades and played a vital role in monitoring trades and complete end to end settlement transactions at once in tandem to maximize transactions rate
Education
Level C-1 - German Language
Max Mueller
New Delhi07.2012
Bachelor of Arts - BA Programme
Delhi University
Delhi06.2011
12th -
Pratibha Vikas School
03.2008
Skills
- Workflow Analysis
- Process Improvement
- Team Collaboration
- Project Management
- Investigative Approach
- Stakeholder Management
- Risk Mitigation
- Work Organizing and Prioritizing
- Documentation Management
- Oracle Business Intelligence
- Customer Communication
- Report generation
Areas Of Interest
- German Language
- Investment Banking
- Procurement
- Trade lifecycle settlement
Personal Information
Visa Status: H4 EAD
Extracurricular Activities
Swimming
Yoga
Meditation
Languages
English
Professional
Hindi
Professional
German
Professional
Timeline
German Lead Analyst-Procure to Pay Ops
American Express
11.2018 - 03.2023
German Senior Associate
Nagarro Software
04.2015 - 11.2018
German Analyst
Deutsche Bank
09.2012 - 04.2015
Level C-1 - German Language
Max Mueller
Bachelor of Arts - BA Programme
Delhi University
12th -
Pratibha Vikas School
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