Parul Luhar
Summary
Experienced in managing sales operations, streamlining processes, and driving team performance. Utilizes strong analytical skills to identify areas for improvement and successfully implements strategic initiatives. Demonstrated track record of fostering a collaborative team environment and consistently achieving operational goals.
Overview
26
26
years of professional experience
Work History
Sales Operations Manager - Northern California
ScottHyver Visioncare-IQ Laser Vision Centers
12.2022 - 11.2024
- Led a successful sales team by providing motivational coaching and performance-based incentives, advancing professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Coordinated closely with senior leadership to develop long-term strategic plans that aligned with organizational objectives with the merging of three different companies.
- Led task team and key members in launching new products/procedures (EVO ICL, RLE) successfully into the N. CA market
- Developed detailed project plans, monitoring progress to ensure timely completion and deliverables met quality standards.
- Initiated and maintained strong working relationships with internal departments for seamless collaboration.
- Streamlined and integrated acquisition processes by implementing efficient workflows and reducing redundancies.
Sales Lead
ScottHyver Visioncare
12.2019 - 12.2022
- Achieved sales targets consistently through active listening techniques, understanding patients' unique needs and proposing tailored solutions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Streamlined sales processes to improve efficiency, maximizing advanced CRM tools.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Advocated for patients' rights and needs, ensuring their voices were heard and concerns were resolved.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Clinic Operations Manager
ScottHyver Visioncare
02.2009 - 09.2017
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Facilitated regular team meetings for open communication, addressing concerns, and sharing best practices among team members.
Surgery Operations Manager
ScottHyver Visioncare
08.2005 - 02.2009
- Developed and maintained relationships with surgeons, external vendors, and suppliers.
- Implemented protocols to achieve a high level of patient satisfaction by addressing patient concerns leading to increased sales.
- Developed implemented risk management strategies to maximize patient safety and patient satisfaction.
- Played an active role in quality improvement initiatives aimed at optimizing workflow processes within the operating room environment.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Patient Counselor/ Ophthalmic Technician
ScottHyver Visioncare
08.2003 - 11.2009
- Increased patient adherence to treatment recommendations through clear explanations of potential benefits and risks involved in various options.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Completed ophthalmic diagnostic exams, assisted in laser vision correction procedures.
Ophthalmic Technician
Laser Eye Center Of Silicon Valley
01.1999 - 08.2003
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC01.1996
Skills
- Salesforce CRM expertise
- Sales team leadership
- Collaborative mindset
- Consultative sales strategies
- Competitive landscape assessment
- Analytical problem-solving
Timeline
Sales Operations Manager - Northern California
ScottHyver Visioncare-IQ Laser Vision Centers
12.2022 - 11.2024
Sales Lead
ScottHyver Visioncare
12.2019 - 12.2022
Clinic Operations Manager
ScottHyver Visioncare
02.2009 - 09.2017
Surgery Operations Manager
ScottHyver Visioncare
08.2005 - 02.2009
Patient Counselor/ Ophthalmic Technician
ScottHyver Visioncare
08.2003 - 11.2009
Ophthalmic Technician
Laser Eye Center Of Silicon Valley
01.1999 - 08.2003
Bachelor of Science - Biology
University of North Carolina At Charlotte
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