Acted as a Scrum Master, managing and prioritizing user stories for timely delivery, utilizing Agile and Waterfall methodologies to meet all SLA and SOX audit compliances, resulting in a 87.5% resolution rate
- Led multiple teams through successful project lifecycles, using both Waterfall and Agile methodologies
- Adhered to Scrum principles, practices, and ceremonies
- Facilitated daily sprint planning, stand-ups, reviews, and retrospectives to promote transparency, inspection, and adaptation
- Counseled and evaluated employees on job performance
- Prepared biweekly management reports reflecting data needed by Senior Management
- Coached over 15 team members on Agile best practices, fostering a culture of continuous improvement and self-organization
- Collaborated closely with over 75 product owners to prioritize backlogs and refine user stories, ensuring alignment with business objectives
- Removed impediments and mitigated risks to maintain sprint momentum and achieve sprint goals
- Promoted cross-functional collaboration and communication within and across teams, both across the country as well as internationally
- Enhanced productivity and innovation
- Implemented Agile metrics and tracking tools to monitor team performance, sprint progress, and project velocity
- Conducted training sessions and workshops to educate stakeholders on Agile principles, roles, and processes
- Facilitated the sprint planning meetings, backlog refinement meetings, daily stand ups and sprint reviews
- Carried out various functions as assigned by management, showcasing adaptability and flexibility in responding to changing demands and priorities
- Contributed to the development and grooming of user stories, ensuring clarity and feasibility and priority
- Facilitated communication and collaboration between team members, product owners, and stakeholders
- Assisted in identifying and removing impediments for team progress
- Ongoing risk assessment and backlog refinement to streamline processes and improve outcomes from each iteration