Parul Upadhyay

• Developed and implemented onboarding programs to enhance employee integration and retention.
• Managed employee relations investigations, ensuring compliance with HR policies and regulations.
• Coordinated performance appraisal processes, facilitating constructive feedback sessions between managers and staff.
• Streamlined recruitment processes by utilizing applicant tracking systems for efficient candidate management.

Spearheaded North and East Zone (800+Employees) by keeping overall control of the human resource functions comprising of On-boarding Process, Induction, Payroll Management, Training and Development, Employee Engagement, Grievances and Employee Relations.
Implemented and updated HR policies & procedures in line with core organizational objectives and as requirements post Covid time.
Implemented Performance Management System for 800+ and worked on evolving it to be more robust.
HR Reporting/Analytics: Maintaining HR MIS reports (HR Monthly Report, Attrition, Resource Trend, Connect Trackers etc.).
Supported in developing and implementing effective Reward and Recognition for employees across locations and implemented it as a Monthly activity.
Reviewed and analyzed business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience (Attrition Analysis, Early Warning Signals, Retention, Engagement levels).
Guided the team in creating and reviewing the functional deliverables, compliance of HR operations, prepare
the report on effectiveness of business solutions and look for trends and draw inferences to influence future direction.
Implemented HR Bot to reduce TAT of general HR queries at Riya Travels.
Worked with Business Leaders in attrition analysis and proposed multiple plans to reduce the attrition rate.
Proposed and conducted multiple trainings pertaining to soft skills and products training which helped increase the overall business and employee productivity.

Handled the entire gamut of HR activities from onboarding till exit and a team of HR’s. Served as Single Point of Contact for all the Service Employees in North and handled 1500 + employees.