Parveen Bhandari
Mohali
Summary
Professional Senior RCM Team Leader with more than a decade of experience in US healthcare, working across physician billing and hospital billing, with strong end-to-end revenue cycle exposure. Built a solid foundation in core RCM operations before progressing into supervisor and team lead roles. Played a key role in new project onboardings, go-lives, and operational transitions across multiple organizations.
Trusted leader for offshore delivery, managing multi-location and hybrid teams across Hyderabad, Chennai, Mohali, Noida, and WFH models. Known for ownership, execution strength, and consistently supporting stable, compliant revenue cycle operations for U.S. healthcare clients.
Overview
11
11
years of professional experience
Work History
Senior Team Leader
Coronis Ajuba pvt ltd
Mohali
07.2025 - Current
- Reviewed accounts receivable reports to identify outstanding payments and follow-ups.
- Client and onshore calls with agenda.
- Conducting and helping in HR activities, like evacuation drills.
- Supported compliance with regulations in all revenue cycle activities.
- Trained new staff on revenue cycle procedures and best practices.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Led successful go-lives, onboarding, and transitions.
- Working on daily, weekly, and monthly reports, such as capacity utilization, EWS reports, executive summaries, and other operational reports.
- Prepared PPT and conducted RnR virtual sessions.
- Led team members across HYD, Chennai, Mohali, Noida, and WFH users.
Team Leader
Coronis Ajuba pvt ltd
Mohali
07.2024 - 07.2025
- Led a team of 15+ members across 4 different projects in 4 locations.
- Coordinated daily tasks to ensure smooth workflow among team members.
- Monitored team performance and provided constructive feedback regularly.
- Implemented process improvements to enhance team efficiency and productivity.
- Maintained communication with management regarding team progress and updates.
- Supported team members in achieving their individual goals and objectives.
- Maintained a positive work environment that promoted collaboration between team members via fun Friday sessions
- Conducting daily team huddles and monthly, weekly one-on-one meetings.
- Tracking 90+ aging towards a reduction of under 20%, untouched, and follow-up aging.
- Offered training and support to keep team members motivated and working toward objectives.
Assistant Team Lead
coronis Ajuba pvt ltd
Mohali
01.2023 - 06.2024
- Assisted in training new employees on standard procedures and policies.
- Managed inventory records using company software for accurate tracking.
- Adapted in the Coronis and Miramed Ajuba merger.
- Facilitated communication between team members and management for smooth workflows.
- Organized team meetings to discuss project updates and address concerns.
- Preparing a POA for reducing 90% or more under 20%.
- Maintained SOPs and process updates.
Subject Matter Expert
Coronis IT System
Mohali
01.2022 - 01.2023
- Offered one-on-one support for team members and managers to drive continuous improvement.
- 50% daily production, along with floor support.
- Worked PB/HB claims, denial management, TOP HD 100.
- Production, compiling, and creating workflows mapped with ATB for tracking progress on untouched and follow-up accounts.
Senior Process Associate
Coronis IT System
Mohali
01.2021 - 01.2022
- 100% production on AR, rejections, and denials.
- Planning allocation to meet the daily target.
- Daily, weekly, monthly SLA achievement progress.
- Handling team issues
Senior Process Associate
Mohave solutions pvt ltd
Mohali
07.2019 - 12.2020
- Delivered AR production and denial resolution, with a strong focus on cash acceleration.
- Managed provider credentialing using CAQH, including applications, updates, and payer follow-ups.
- Supported payer enrollment and revalidation, reducing credentialing TAT, and claim rejections.
Subject Matter Expert
Pacific BPO
Noida
10.2016 - 06.2019
- I started as a Senior Analyst in 2016 and was promoted in 2018 to SME.
- Managed Physician Billing AR (PB AR), including claim follow-ups, rejections, denial management, and payer correspondence.
- Adapted in Pacific and Access Health Care Merger.
- Consistently met core production target of 55 in a transaction-based model, with high accuracy and SLA compliance.
- Worked across transaction-based and FTE-based models, supporting productivity and workload management.
- Performed denial analysis, trend identification, appeals, and payer follow-ups to improve first-pass resolution.
- Promoted to Subject Matter Expert (SME) for strong process knowledge, and quality performance.
- Led and mentored a team of 15 AR associates, acting as the escalation point, and supporting audits and reporting.
Process Associate
Knack BPO
Mohali
04.2015 - 09.2016
- Joined as a fresher/trainee; completed US healthcare RCM training, and confirmed within 6 months.
- Promoted to Senior Process Associate within one year, based on performance and quality metrics.
- Hands-on experience in Professional Billing (PB), accounts receivable (AR) follow-ups, and denials management.
- Performed 5–6 hours of daily payer calling, handling rejections, correspondence, and EOB analysis.
- Managed daily production reporting, and conducted AR trend analysis to improve claim resolution.
- Strong exposure to U.S. healthcare billing operations in a transaction-driven environment.
Education
CBSE BOARD - Information Technology
GMSSS SECTOR 22
CHANDIGARH04-2012
Skills
- Revenue cycle management
- MS Office
- Accounts receivable analysis
- Team leadership
- Performance tracking
- Process improvement
- Adaptability to change
- Data reporting
- Team development
- Issue resolution
- Expectation setting
- Offshore team leadership and mentoring
- SLA, TAT, and quality compliance
- Workforce planning (FTE and transaction-based models)
- People management
- Client communication
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
RCM PMS & Platforms
- Nextgen
- EPIC
- CERNER
- MDIV
- MMIS
- ATHENA
- Availity
- Trizetto
- Waystar
- EBRIDGE
- Oasis
- Toolset
Timeline
Senior Team Leader
Coronis Ajuba pvt ltd
07.2025 - Current
Team Leader
Coronis Ajuba pvt ltd
07.2024 - 07.2025
Assistant Team Lead
coronis Ajuba pvt ltd
01.2023 - 06.2024
Subject Matter Expert
Coronis IT System
01.2022 - 01.2023
Senior Process Associate
Coronis IT System
01.2021 - 01.2022
Senior Process Associate
Mohave solutions pvt ltd
07.2019 - 12.2020
Subject Matter Expert
Pacific BPO
10.2016 - 06.2019
Process Associate
Knack BPO
04.2015 - 09.2016
CBSE BOARD - Information Technology
GMSSS SECTOR 22