Parveen Kumar
Karnal,India
Summary
Looking for a bright and challenging career in a professional and a growing organization which enlightens me with the knowledge and would enable me to upgrade myself along with the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer - II
Amazon Web Services
08.2022 - Current
- Working as Cloud Support Engineer -II with AWS (from Aug 2022-Present).
- SME in AWS Workspaces (Windows) Services
- All major AWS client supported.
- Working as a cloud support engineer to provide support to customer using AWS’s dedicated VDI solution, “Workspaces”. I help customer to setup workspaces, configure it according to the needs, image creation, MFA setup using Radius or SAML IDs such as Azure/OKTA and SSO using Certificate based authentication.
- I also help customer to set up Entra ID, configuring Intune and integrating AWS workspaces with Entra ID, subsequently resolving their related issues, say about Windows Auto-pilot enrollments etc
- Apart from that I also handle the cases on services like, “Directory Services” which helps customer to manage the On-Prem directory integrated with AWS or AWS managed AD. Help cust to integrate AD services with other AWS services such as RDS MYSQL, Postgres SQL, setting up Windows Authentication for MYSQL and Postgres SQL etc.
- I also Service like “AppStream” which is a service to seamless deliver applications and non-persistent desktops, much like VMware’s RDSH solution.
- I work on File share services such as “FSx for Windows” and “FSX file share for Netapp’s On TAP”. I work extensively to setup these file shares according to AWS best practices, configuring Data sync/snapmirror, any auditing/data deduplication/shadow copies etc for required file shares.
- I am a certified AWS Solutions Architect Associate and certified AWS Developer Associate, so I have a fair idea about almost all AWS services, even though I don’t directly work on these. Have basics knowledge about Code Pipeline, Code Build, AWS Lambda, AWS API etc.
Senior Technical Support Engineer
VMware India Pvt Ltd
01.2018 - 08.2022
- Worked as Senior Technical Support Engineer with VMware India Pvt Ltd (from Jan 2018-Aug 2022).
- All major VMware Horizon View Client supported.
- Microsoft: Fundamental knowledge about Microsoft Azure AD services. (AZ-900)
- VMWARE: - Configuring and Managing Horizon View VDI Environment.
- Configuring, managing and troubleshooting issues related to VMware Workspace One access, vIDM, Horizon View Connection Server/View Agent, Security Server, UAG (Unified Access Gateway), vIDM (VMware Identity Manager), JMP Server, Horizon Client for Mac/Windows/Linux.
- Have an understanding about DEM (Formerly known as UEM) and App Volumes.
- Extensive log analysis for issue related above products.
- Helping customer to maintain the environment hygiene by taking proactive actions related to environment.
- Configuring and managing VMware VCenter Server 6.5/6.7
- Disk consolidation and disk management.
- Troubleshooting the virtual machine servers which are having high memory utilization and CPU Utilization.
Senior Engineer
Harman Connected Services
04.2017 - 12.2017
- Worked as Senior Engineer in Harman Connected Services, Bangalore from 18th April 2017 to 22nd Dec 2017.
- Symphony Health Solutions (US project)
- VMWare: - Configuring and Managing and troubleshooting Guest OS through VMWARE infrastructure client on ESX Server 5.5
- Migrations of VMWare virtual machines across different Host and clusters.
- Monitoring ESXI 5.X servers and ESXi installation, configuring and managing of virtual servers hosted on VMWare ESX hosts using V center.
- Deployment and movement of VMs.
- Disk consolidation and disk management.
- Troubleshooting the virtual machine servers which are having high memory utilization and CPU Utilization.
- Decommissioning virtual servers.
- Handling the Incidents, Request and Major Changes
- RDP issues troubleshooting on Windows Production & Test server
- Raising normal, Standard & emergency change. Representing changes in CAB Meeting
- Working on HIGH, Medium, Low tickets
- On Call support 24/7.
- Administration of Windows Active Directory domains 2008/2012 OS
- Active Directory users and groups management (Domain ID Creation, Deletion control management, Delegation).
- Performed in-house migration of a DC running on 2008R2 to Server 2012 R2 OS.
- Windows patch management using WSUS.
- Configuration/Transfer/Seize of FSMO roles
- Group Policy Management (Creation/Modification/Deletion/Link)
- DNS Management (Creation/Modification/Deletion) of zones & records and troubleshooting (AD integrated)
- Preparing RCA for Problem tickets / Major Incidents
- Active directory Replication Monitoring & Troubleshooting.
- Incident, Problem and Change records as per the ITIL Standards.
- Windows Server Administration & User Account Management, and Access rights management.
- DNS Administration
- Planning, implementation & trouble shooting of group policy
- Maintaining checklist document of all Active Directory domain.
Technical Service Specialist
Hewlett-Packard Enterprise
03.2016 - 04.2017
- Worked in Hewlett-Packard Enterprise from March 2016 to April 2017 as a User access Management Engineer for AD and Mainframe.
- Renault-Nissan (French/Japanese project).
- Creation of User account along with an Email address for received requests in AD and Mainframe.
- Maintaining the User profile redirection/shared folder privileges.
- Managing share folder creation and set up permission through security groups.
- Creation of mailbox and managing Distribution groups in Exchange Console.
- Provisioning distribution list, generic mailbox, meeting room
- Maintaining the SOX control in check while working on the ticket.
- User provisioning and maintenance in AD/I Manager, managing access and user deletion.
- Managing the ticking tools and Managing the SRM and creating tickets and dispatching the tickets.
- Managing SharePoint access via AD and troubleshooting of access related issues.
- Managing Secured File Transfer (SFT) accounts, handling issues related transaction failure.
Software Engineer
Xchanging Solutions Limited
05.2012 - 02.2016
- Worked in Xchanging Solutions Limited from May 2012 to Feb 2016 as an Active Directory/Windows Administrator.
- Active Directory: -
- Platform audits of Active Directory (AD) objects and user permissions.
- Managed User Accounts on Windows 2008 (Creation, Deletion, Permissions, and VPN Access).
- Developed organizational units in Active Directory (AD) and managed user security with group policies.
- Created and maintained email addresses and distribution lists in MS Exchange.
- Creating user ID and computer account in AD.
- Managing access related request of users.
- DNS: - Installing and configuring Primary secondary and sub zone in server 2008R2
- WSUS: - Tested and monitored WSUS patches through standalone WSUS test environment. Maintained 22 domains with more than 400 servers.
- Other Wintel Related Roles are: - Handling the Incidents, Request and Major Changes
- RDP issues troubleshooting on Windows Production & Test server
- Raising normal, Standard & emergency change. Representing changes in CAB Meeting
- Working on HIGH, Medium, Low tickets
- On Call support 24/7.
- Memory Bug Analysis.
- Citrix XEN servers: - Managing Citrix XEN and Citrix XEN Virtual Desktop Interfaces
- Administrating Citrix Xen servers 6.0
- Linux Knowledge: Linux Certified Foundation Engineer. I do have basic Linux Administration knowledge.
Telecom Engineer
ECIPL
01.2011 - 02.2012
- Worked as a Telecom Engineer in ECIPL, New Delhi, from Jan 2011 to Feb 2012.
Education
Engineering - Electronics and Communication
JMIT Radaur
01.2009
Skills
- Cloud: AWS
- Cloud: Azure/GCP
- Windows: Active Directory, DNS, DHCP
- VDI Platform: VMware Horizon 6x/7x/8x AWS Workspaces (Personal/Pools and App-Stream)
- Virtualization Platform: vSphere 55/60/65/67, VMware ESX and ESXi, VCenter server 65/67
- Ticketing Tool: ServiceNow, SFDC, AWS Case Console
- Windows Debugging/Wireshark/Fidler/Windbg
- Certifications: VMware Certified Professional, Desktop & Mobility (VCP7- DTM), AWS Certified Solutions Architect-Associate
Certification
- VMware Certified Professional, Desktop & Mobility (VCP7- DTM)
- AWS Certified Solutions Architect-Associate
- AWS Certified AI Practitioner
- AWS Certified Developer Associate
Written/Spoken Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Moderate)
Timeline
Cloud Support Engineer - II
Amazon Web Services
08.2022 - Current
Senior Technical Support Engineer
VMware India Pvt Ltd
01.2018 - 08.2022
Senior Engineer
Harman Connected Services
04.2017 - 12.2017
Technical Service Specialist
Hewlett-Packard Enterprise
03.2016 - 04.2017
Software Engineer
Xchanging Solutions Limited
05.2012 - 02.2016
Telecom Engineer
ECIPL
01.2011 - 02.2012
Engineering - Electronics and Communication
JMIT Radaur
Awards
AWS Support Engineering Most Valuable Player Award
Disclaimer
I hereby declare that the details provided in this application are accurate to the best of my knowledge and I am willing to offer the relevant details and documents necessary to validate the same. Place: - Karnal.
I have consistently and always exceeded expectations related to the work.
I have consistently and always exceeded expectations related to the work. I have been awarded with multiple monthly/quarterly awards showcasing that.