Parveen Martinez
Scottsdale,AZ
Summary
To provide exceptional customer service, achieve high patient satisfaction, and contribute to business growth in an administrative or a call center setting base. Utilizing strong interpersonal skills and a strategic approach, I am aimed to enhance patient care and ensure efficient operations, whether its in-person or through virtual telehealth platforms.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Serenity Mental Health
11.2024 - Current
- Conduct patient intake procedures and accurately record vital signs.
- Review patient medications and assess mental status to support provider evaluations.
- Educate patients on treatment options including Transcranial Magnetic Stimulation (TMS) and ketamine therapy.
- Promote treatment plans and guide patients through advanced mental health options.
- Collaborate with clinical staff to ensure timely and compassionate care delivery.
Arizona Pain Relief
06.2024 - 09.2024
- Greeted patients upon arrival and ensured smooth check-in and check-out processes, enhancing the overall patient experience.
- Collected co-pays and verified insurance information, ensuring accuracy and minimizing billing issues.
- Scanned and faxed patient documents, ensuring proper documentation and efficient workflow.
- Maintained constant communication with healthcare providers to ensure timely and accurate patient care.
- Provided assistance to team members as needed, fostering a collaborative and supportive work environment.
- Actively worked to ensure every patient felt valued and respected throughout their visit.
- Conducted follow-up calls to check on patient’s post-procedures, ensuring patients satisfaction and addressing any concerns.
- I really enjoyed working for this company, unfortunately they laid off a few people, this was the only reason for my short stay.
Telehealth Medical Assistant
Arizona Digestive Health
04.2023 - 06.2024
- Supported 90% telehealth-based gastroenterology services, providing patient care and coordination for Colonoscopy and upper endoscopy procedures.
- Ensured timely flow of virtual and in office appointments by prepping patients and initiating visits, keeping both patients and the doctor on schedule.
- Handled prior authorizations for medications and procedures, coordinated care for out-of-network patients at Honor Health Hospital.
- Conducted reminder calls and maintained regular communications with the physician regarding urgent cases or scheduling needs.
- Used EHR systems to document care track communications and ensure accuracy across patient records.
- Took and recorded vitals signs when patient were seen in the office. Reviewed patient’s current symptoms to prepare provider for appointment.
- Maintained HIPPA compliance and patients’ confidentiality across all interactions.
- Engaged with pharmaceutical representatives at Arizona Digestive Health to discuss new and upcoming medications, evaluating their potential benefits for enhanced patient care and treatment outcomes.
Front Office Coordinator
Center for Neurology and Spine
09.2020 - 04.2023
- Managed patients check in-ins, greeted patients, and ensured a welcoming office environment.
- Verified insurance information and facilitated prior authorizations and collected copays and deductibles.
- Operated multi-line high volume phone system, efficiently answering calls, transferring calls to appropriate staff, and responding to patient inquiries.
- Assisted patients in understanding and signing consent forms for MS infusions and other treatments.
- Scanned, faxed, and maintained medical records in compliance with confidentiality and healthcare regulations.
- Managed and coordinated lunch schedules for pharmaceutical representatives, to educate staff and healthcare providers on new and upcoming medications for multiple sclerosis (MS) and headaches.
Lead Medical Receptionist
DC Ranch Family Medicine and Aesthetics
06.2018 - 02.2020
- Warmly greeted patients and created a welcoming environment, ensuring they felt confident and cared for before and after aesthetic treatments.
- Assisted with facial treatment follow-ups, enhancing the patient experience and prompting sense of well-being and beauty.
- Educated patients on skincare products and successfully promoted retail sales bases on individual skincare needs.
- Managed front desk operations, including patient check-in/check-out, updating paperwork, scheduling, reminder calls, verifying insurance coverage, collected copays
- Collected Patient balances and worked with collections processes, maintaining accurate records and ensuring respectful communications regarding outstanding payments.
- Scanned, faxed, and maintained organized and compliant patient records and documentation.
- Built strong relationships with pharmaceutical and skincare representatives, coordinating catered lunch-and-learn events and product education session.
- Supported both medical and aesthetic departments through clear, efficient communications and by fostering a positive patient experience from start to finish.
Front Desk Supervisor/Teacher
Springstone Montessori School
08.2015 - 07.2017
- Managed enrollment processes, effectively selling the school’s programs to prospective parents and increasing student numbers.
- Conducted tours and presentations, using persuasive communication to highlight the benefits of the school’s educational approach.
- Oversaw financial management, including upselling school programs and extracurricular activities to maximize revenue.
Education
High School Diploma - Nursing
Rio Salado Community College
Skills
- Client Engagement: Expertise in building and maintaining relationships, ensuring high levels of customer satisfaction and repeat business
- Sales Techniques: Proficient in understanding client needs, proposing solutions, and effectively communicating to close deals
- Administrative Excellence: Experienced in managing documentation, appointments, and client databases to support sales efforts and enhance operational efficiency
Timeline
Patient Care Advocate
Serenity Mental Health
11.2024 - Current
Arizona Pain Relief
06.2024 - 09.2024
Telehealth Medical Assistant
Arizona Digestive Health
04.2023 - 06.2024
Front Office Coordinator
Center for Neurology and Spine
09.2020 - 04.2023
Lead Medical Receptionist
DC Ranch Family Medicine and Aesthetics
06.2018 - 02.2020
Front Desk Supervisor/Teacher
Springstone Montessori School
08.2015 - 07.2017
High School Diploma - Nursing
Rio Salado Community College