Parvin Prasad
Hayward, DRIVINGLICENSE,CA
Summary
Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
3
3
years of professional experience
Work History
Safety Manager, Production Manager
Gate Gourmet International
10.2006 - 03.2007
- The transition of
- Ensure supervisors train employees and follow best practices in productivity, safety, attendance, housekeeping and other unit initiatives
- Awarded with outstanding performance for the Los Angeles start up team for American Airlines in 2007.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Operations Supervisor
SCIS AIR SECURITY CORP, JA N UA R Y
Burlingame, RUA R
01.2004 - 10.2006
- Duties include , supervising of 19 plus employees
- Lead ownership of employee scheduling, turnover, attendance and progressive discipline
- Maintain and improve process/ results for hours control and overtime control
- Ensure employees utilize the best practice tools and follow standard operating procedures in guidelines with company policy.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Auto Shop Manager / Service Advisor
Midas Auto Service
San Jose
- M AY 2 023 — P RESENT
- Setup appointmens for customers via online and over the phone
- Communicate to customers regarding any other issues with the vehicle and giving estimates on their vehicle maintenance
- Incharge of ordering parts
- Managing day to day operations of the shop
- Oversee multiple Midas shops.
Account Manager / Warehouse Manager / Dishroom
Flying Food Group
San Francisco
12.2015
- J U LY 2 022
- Duties include maintaining customer relations with the airline
- Communicating with the customer in regard to any issues and updates in a timely manner
- Ensuring unit has updated menu specifications at all times and coordinating meal tasting on a regularbasisandmanagefeedback.Maintainingmonthlyinventoryforairlinesupplies and equipment
- Coordinating product delivery schedules to ensure items delivered meet standards and minimize spoilage
- Assistant Purchasing Manager - Managing the
- Purchasing department in SFO Unit, ensuring FIFO with proper product storage and dating, cleanliness, organizing and employee scheduling
- As a warehouse manager taking control of all accounts including inventory control and daily requisition from warehouse & bonded rooms to production department
- Developed a comprehensive account strategy for a $5 million account that resulted in a 10% increase in revenue
- Developed a complex data warehouse solution that enabled real-time analysis and reporting of key business metrics
Project / Sanitation Manager
Flying Food Group
San Francisco
- Y 2014 — D ECEMBER 2015
- Duties include implementing of internal equipment delivery system in the unit based on master production schedule
- Champion and implement process/principles of internal delivery system
- Lead ownership of Sanitation department at SFO unit and then moved to SFW unit
- Ownership of employee's schedules, vacations/sick time, turnover, attendance and progressive discipline
- Managing of SFW unit with operations manager
- Ensure employees are trained and follow best practices in productivity, safety, attendance, housekeeping and other unit initiatives
- Also managing the maintenance department in SFW Unit
- Passed SQF recertification audit in September 2015 and passed Starbucks audit in November 2015.
- Coordinated with cross-functional teams on projects aimed at improving overall facility conditions and promoting a clean working environment.
- Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
- Provided guidance to employees on proper personal hygiene practices to reduce the spread of illness within the workplace.
- Managed inventory of cleaning supplies, maintaining adequate stock levels while minimizing costs.
- Reduced waste production by introducing recycling initiatives and proper waste management practices.
- Ensured proper use of chemicals and equipment, reducing workplace accidents related to sanitation tasks.
- Enhanced food safety by conducting regular inspections and ensuring compliance with local regulations.
- Streamlined sanitation processes through the development of efficient cleaning schedules and procedures.
- Increased employee knowledge in hygiene practices by providing comprehensive training programs for staff members.
- Contributed to a positive company culture by fostering a safe, clean, and pleasant working environment for all employees.
- Conducted regular audits of sanitation processes, identifying areas for improvement and implementing corrective actions as needed.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Production Manager
GATE GOURMET, JA N
San Francisco
10.2006 - 07.2007
- J U LY 2 007
- Coordinating
- Accountability
- Income Tax
- Swimming
- Sanitation
- Purchasing
- Operations
- Vehicle Maintenance
- Tax Preparation
- Languages
- English
- Lead ownership of 6 pluse supervisors and 70 plus employees
- Duties included ownership of supervisors and employees schedules, sick and vacation times, turnover, attendance and progressive discipline
- Managing of ramp safety and training and hiring of new employees in Los Angeles
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Operations Supervisor
LSG SKY CHEFS, JA N UA, JA N UA R Y
01.2004
- Duties include of breaking down of all flight activities through master production schedule and use of Gantt chart to identify work activity and optimal schedules
- Champion and implement process/principles of Ramp Safety
- Lead ownership of employee's schedules, vacations/sick time, turnover, attendance and progressive discipline
- Maintain and improve processes/results for hours and overtime control
- Maintain and improve accountability to the employee level through proper training and process implementation
- Ensure adherence to safety control practices (GMP's
- SOP's, and HACCP)
- Account Manager Handling Continental Airlines Accounts for Oakland Kitchen
- Dispatcher for 6 months then promoted to Equipment and
- Sanitation supervisor
- After 7 months repositioned to Customer Service Supervisor
- Duties include the breakdown of all flight activity through mps's and use of Gantt charts to identify work activity and optimal schedules
- Maintain and improve processes/results for hours and overtime control
- Ensure employees follow best practices in productivity, safety, attendance, housekeeping and other unit initiatives.
Education
R Y 2014 - undefined
SEPTEMBER 2013
Business Accounting
CHABOT COLLEGE
1988
graduate - certificatein
JA N UA RY, JA N UA
1983
Skills
- Effective Time Management
- Fast Learner
- Adaptability
- Computer Skills
- Leadership
- Ability to Work Under Pressure
- Communication
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Management
- Requisition
- Customer Service
- Cleanliness
- Inventory Control
- Midas
- Gantt Charts
- Scheduling
- Storage Area Network (SAN)
- Profile
- Passionate Customer Service Manager for 8 plus years in Hospitality (Food &
- Beverage) Industry
- Experienced and effective Operations Manager bringing forth valuable industry
- Experience and a passion for management Results oriented with a proven track
- Record of improving overall operations within a company or department Adept in
- Analytical thinking, strategic planning, leadership, and the management of staff and
- Procedures
Timeline
Account Manager / Warehouse Manager / Dishroom
Flying Food Group
12.2015
Production Manager
GATE GOURMET, JA N
10.2006 - 07.2007
Safety Manager, Production Manager
Gate Gourmet International
10.2006 - 03.2007
Operations Supervisor
SCIS AIR SECURITY CORP, JA N UA R Y
01.2004 - 10.2006
Operations Supervisor
LSG SKY CHEFS, JA N UA, JA N UA R Y
01.2004
Auto Shop Manager / Service Advisor
Midas Auto Service
Project / Sanitation Manager
Flying Food Group
R Y 2014 - undefined
Business Accounting
CHABOT COLLEGE
graduate - certificatein
JA N UA RY, JA N UA
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