Parvin M. Greene III
Nashville,TN
Summary
Dynamic Senior Customer Success Account Manager at Microsoft, adept at driving cloud solution strategies and enhancing customer engagement. Proven track record in stakeholder management and insightful data analytics, successfully aligning technology with business goals. Recognized for mentoring teams and accelerating adoption, resulting in significant improvements in customer satisfaction and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Success Account Manager
Microsoft
07.2025 - Current
- Led enterprise customers through strategic engagement initiatives to drive adoption of Microsoft cloud solutions, including Azure, Microsoft 365, and Dynamics 365.
- Maximize business value by aligning cloud technologies with customer goals and transformation strategies.
- Managed a portfolio of complex enterprise accounts, cultivating strong relationships with C-level stakeholders.
- Acted as a trusted advisor to executive sponsors, ensuring alignment between Microsoft services and customer business objectives.
- Directed cross-functional teams across sales, engineering, and support to execute Customer Success Plans.
- Proactively removed adoption roadblocks and accelerated time-to-value through collaborative internal advocacy and continuous service improvement.
- Mentored new Customer Success Account Managers (CSAMs), sharing best practices to elevate team performance.
- Enabled Microsoft partners with strategies and tools to scale customer success efforts and achieve joint business outcomes.
Sr. Enterprise Customer Success Manager
Windstream Communication
08.2016 - 05.2022
- Company Overview: Remote
- Drive organizational management and customer effectiveness by planning for evolutionary product development, communicating with internal resources for all project planning, and bridging gaps within the product delivery process.
- Manage formal RFP responses by collaborating with internal and external stakeholders, setting strategic sales objectives unique to the customer, and aligning sales goals and quotas.
- Oversee customer projects and key accounts by managing project plans from conception to completion, ensuring project specifications, facilitating customer proposals, and providing recommendations on setting metrics and tracking results.
- Ensure customer satisfaction and service delivery by anticipating potential service issues, maintaining communication during challenging times, and monitoring satisfaction throughout the lifecycle of the relationship.
- Develop business plans and forecasts by preparing efforts on behalf of the customer, regularly assessing customer needs, validating alignment with the strategic sales model, and maintaining accurate data for all sales activities.
- Process product renewals and retain existing customers by building rapport, conducting specific product analysis prior to expiration, and following industry trends to enhance existing product platforms.
- Remote
Enterprise Account Manager
Comcast Business
03.2020 - 07.2021
- Company Overview: Remote
- Retain and renew customer accounts via MS Teams, email, and visits.
- Manage customer portal, agreements, contacts, and network setups for 150 accounts.
- Develop complex fiber network solutions and integrate various SaaS and IaaS products.
- Display expertise in advanced voice services, complex fiber solutions, and SaaS solutions.
- Boost customer engagement through SaaS adoption, reduce churn, and cross-sell new LOBs.
- Increase revenue by upgrading products, renewing contracts, and securing service agreements.
- Remote
Senior Account Manager
Service Source International
Nashville, USA
01.2015 - 07.2016
- Company Overview: Nashville, TN
- Responsible for over a 5-million-dollar book of pipeline accounts for Gerber Technology warranty and renewal contracts for all hardware and software products.
- Work directly with Gerber's strategic clients to increase warranty coverage of all products, upgrades, and critical research accounts to uncover new business opportunities.
- Maintain high efficiency of all KPI metrics to increase sales and grow pipeline to exceed quotas.
- Maintain a high proficiency in accurate monthly/quarterly sales forecasting.
- Nashville, TN
Education
Bachelor of Arts - Corporate and Organizational Communication
Western Kentucky University
Bowling Green, KentuckyMBA -
University of Phoenix
Nashville, TennesseeSkills
- Cloud solution strategies
- Customer success and engagement
- SaaS product knowledge
- Insightful data analytics
- Leadership in stakeholder management
- Issue identification
- Analytical thinking
- Quarterly business review framework
- Pipeline management
Websites
Certification
Microsoft SC-900: Security, Compliance, and Identity Fundamentals across cloud-based and related Microsoft services.
Accomplishments
- Successfully managed a portfolio of Major and Strategic 500 high-value accounts, achieving year-over-year growth in customer adoption and consumption.
- Led initiatives that resulted in a 15% improvement in customer satisfaction retention scores.
- Developed and executed customer success strategies, increasing upsell opportunities by 19% through digital transformation.
- 100% Global Attainment or FY23 & FY25
Timeline
Senior Customer Success Account Manager
Microsoft
07.2025 - Current
Enterprise Account Manager
Comcast Business
03.2020 - 07.2021
Sr. Enterprise Customer Success Manager
Windstream Communication
08.2016 - 05.2022
Senior Account Manager
Service Source International
01.2015 - 07.2016
Bachelor of Arts - Corporate and Organizational Communication
Western Kentucky University
MBA -
University of Phoenix