Parviz Abdullaev
Hotel And Hospitality Associate
Centreville,US
Summary
I have a diverse professional background with significant experience in both hospitality and operations. In Turkey, I worked extensively in the hotel industry as a Front Desk Supervisor, where I focused on guest satisfaction, team coordination, and front office management. After moving to the U.S., I joined Etazon LLC as an Operations Manager, gaining hands-on experience in HVAC, air duct, and chimney services while leading teams and improving service efficiency. Additionally, I speak seven languages, which has been a great asset in multicultural work environments and in providing excellent customer service across different sectors.
Overview
9
9
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Operations Manager
Etazon LLC
09.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed long-term relationships with customers via clear communication about their needs, resulting in repeat business and referrals.
- Worked on both home and business units for maintenance, repairs, and new installations.
Front Desk Manager
Ramada Hotel
03.2019 - 06.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Front Desk Associate
Maxx Royal Hotel
05.2018 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized hotel management software for data entry and reporting purposes.
Front Desk Associate
Ferah Hotel
04.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized hotel management software for data entry and reporting purposes.
Education
Bachelor's Degree - Tourism And Hospitality Management
Osmangazi University
Eskisehir, Turkey 05.2001 -
Skills
Safety and security procedures
Certification
Fidelio
Timeline
Operations Manager
Etazon LLC
09.2022 - Current
Front Desk Manager
Ramada Hotel
03.2019 - 06.2022
Front Desk Associate
Maxx Royal Hotel
05.2018 - 10.2018
Front Desk Associate
Ferah Hotel
04.2016 - 10.2017
Bachelor's Degree - Tourism And Hospitality Management
Osmangazi University
05.2001 -
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