Parviz Abdullaev
Hotel And Hospitality Associate
Centreville,US
Summary
I have a diverse professional background with significant experience in both hospitality and operations. In Turkey, I worked extensively in the hotel industry as a Front Desk Supervisor, where I focused on guest satisfaction, team coordination, and front office management. After moving to the U.S., I joined Etazon LLC as an Operations Manager, gaining hands-on experience in HVAC, air duct, and chimney services while leading teams and improving service efficiency. Additionally, I speak seven languages, which has been a great asset in multicultural work environments and in providing excellent customer service across different sectors.
Overview
9
9
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Operations Manager
Etazon LLC
09.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed long-term relationships with customers via clear communication about their needs, resulting in repeat business and referrals.
- Worked on both home and business units for maintenance, repairs, and new installations.
Front Desk Manager
Ramada Hotel
03.2019 - 06.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Front Desk Associate
Maxx Royal Hotel
05.2018 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized hotel management software for data entry and reporting purposes.
Front Desk Associate
Ferah Hotel
04.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized hotel management software for data entry and reporting purposes.
Education
Bachelor's Degree - Tourism And Hospitality Management
Osmangazi University
Eskisehir, Turkey 05.2001 -
Skills
Safety and security procedures
Housekeeping
Hospitality management
Guest relations
Customer service management
Reception expertise
Daily reporting
Staff management
Telephone and email etiquette
Property management systems
Language fluency
Team building and supervision
Certification
Fidelio
Timeline
Operations Manager
Etazon LLC
09.2022 - Current
Front Desk Manager
Ramada Hotel
03.2019 - 06.2022
Front Desk Associate
Maxx Royal Hotel
05.2018 - 10.2018
Front Desk Associate
Ferah Hotel
04.2016 - 10.2017
Bachelor's Degree - Tourism And Hospitality Management
Osmangazi University
05.2001 -