Parviz Rasulov
Los Angeles,CA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Harmony Hotel
Baku Azerbaijan, Azerbaijan
03.2019 - 02.2020
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Ensured that all safety regulations were followed at all times.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Conducted regular performance evaluations of front desk staff members.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Resolved customer complaints or answered customers' questions.
Front Desk Receptionist
Harmony Hotel
Baku , Azerbaijan
09.2017 - 02.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
Front Desk Agent
Shalimar Hotel
Baku , Azerbaijan
02.2015 - 06.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
Front Desk Agent
Mister Hostel
Baku, Azerbaijan
03.2013 - 11.2014
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
- Assisted with luggage handling for incoming guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
Education
Master of Science -
Baku Slavic University
Baku, Azerbaijan06-2018
Bachelor of Science - International Relations And Affairs
Azerbaijan University of Languages
Baku, Azerbaijan06-2011
Skills
- Word Processing
- Account changes
- Guest Relations
- Reservations Management
- Operations Oversight
- System updates
- Strong leadership
- Guest check-in and check-out
- Guest safety
- Complaint Management
- Customer Service Management
- Cash Handling
- Problem-solving skills
- Conflict Management
- Scheduling and Planning
- Reservation Management
Languages
English
Professional
Russian
Professional
Azerbaijani
Native/ Bilingual
Turkish
Native/ Bilingual
Persian
Elementary
Timeline
Front Desk Supervisor
Harmony Hotel
03.2019 - 02.2020
Front Desk Receptionist
Harmony Hotel
09.2017 - 02.2019
Front Desk Agent
Shalimar Hotel
02.2015 - 06.2017
Front Desk Agent
Mister Hostel
03.2013 - 11.2014
Master of Science -
Baku Slavic University
Bachelor of Science - International Relations And Affairs
Azerbaijan University of Languages
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