Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Parween Kakayi

San Diego,CA

Summary

Dedicated Patient Access Representative skilled in managing patient admissions, insurance verification, and appointment scheduling. Exceptional communication abilities facilitate professional interactions with patients, families, and healthcare professionals. Achieved notable improvements in workflow efficiency and successfully reduced patient wait times while maintaining confidentiality and delivering high-quality customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Tallahassee Memorial Hospital
Tallahassee, FL
08.2013 - 06.2023
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Responded to patient inquiries regarding billing or financial matters.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Facilitated communication between patients, staff members, and third party payers.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Tele-Marketer, Sales, Surveying, Subscription Renewals

California Marketing Group
San Diego, CA
07.2011 - 07.2013

Overnight Produce Supervisor

Wal-Mart Supercenter
Tallahassee, FL
02.2008 - 06.2011
  • Inventory
  • Pricing
  • Displays
  • And Customer service

Money Vault

Sea World Adventures
San Diego, CA
03.2006 - 09.2006
  • Money Handling
  • Cashing out employees
  • And auditing

Education

UEI College
Chula Vista, CA
11.2010

Diploma -

ACE Community College
02.2008

Southwest High School
06.2007

Skills

  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Scanning
  • Faxing
  • Customer service
  • Co-pay processing
  • Patient identity verification
  • Registration and admissions
  • Appointment scheduling
  • Patient check-in
  • Payment processing
  • Insurance company billing
  • Patient registration
  • Insurance verification

Certification

  • Medisoft- advanced Version 15

Languages

Spanish
Limited
Arabic
Limited

Timeline

Patient Access Representative

Tallahassee Memorial Hospital
08.2013 - 06.2023

Tele-Marketer, Sales, Surveying, Subscription Renewals

California Marketing Group
07.2011 - 07.2013

Overnight Produce Supervisor

Wal-Mart Supercenter
02.2008 - 06.2011

Money Vault

Sea World Adventures
03.2006 - 09.2006

UEI College

Diploma -

ACE Community College

Southwest High School

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Parween Kakayi