Summary
Overview
Work History
Education
Skills
Timeline
Generic

PARWINDER SINGH

Auburn,WA

Summary

Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction. Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

14
14
years of professional experience

Work History

IT Technical Support Specialist

RAJAS TRANSPORT COMPANY
Kent, WA
03.2021 - 05.2024
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
  • Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Technical Support Engineer

BIRCHAND GROUP
MWANZA, MWANZA
05.2013 - 01.2021
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Assisted customers with mobile device configuration including email accounts and security settings.
  • Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
  • Evaluated new technologies in order to recommend solutions that meet customer needs.
  • Resolved complex technical problems through root cause analysis techniques.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Conducted workflow analysis, space design or cost comparison analysis.

Payroll Specialist

PRITAM TELECOMMUNICATIONS LTD
Delhi, DELHI
02.2010 - 01.2013
  • Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Implemented new payroll software, leading to a reduction in processing errors.

Education

Master of Science -

PUNJAB TECNICAL UNIVERSITY
Master Of Computer Applications
03-2013

Bachelor of Science -

PUNJAB TECNICAL UNIVERSITY
JALANDHAR
03-2010

CompTIA -

NETLINK COMPUTERS
KAPURTHALA
12-2008

Skills

  • Disaster Recovery Planning
  • Software Deployment
  • End-User Training
  • Network Administration
  • System Configuration
  • Mobile Device Management
  • Hardware Installation
  • Application support
  • Help Desk Support
  • Security Protocols
  • Advanced troubleshooting
  • Incident Management
  • Software Installation
  • Database Administration
  • Information Protection
  • Hardware diagnostics
  • Customer Service
  • Remote Support
  • Antivirus Software
  • Microsoft Outlook
  • MS Office proficiency
  • LAN/WAN
  • System Administration
  • Windows XP/Vista
  • Issue Troubleshooting
  • Hardware upgrades

Timeline

IT Technical Support Specialist

RAJAS TRANSPORT COMPANY
03.2021 - 05.2024

Technical Support Engineer

BIRCHAND GROUP
05.2013 - 01.2021

Payroll Specialist

PRITAM TELECOMMUNICATIONS LTD
02.2010 - 01.2013

Master of Science -

PUNJAB TECNICAL UNIVERSITY

Bachelor of Science -

PUNJAB TECNICAL UNIVERSITY

CompTIA -

NETLINK COMPUTERS
PARWINDER SINGH