Summary
Overview
Work History
Education
Skills
Certification
References
Extracurricular Activities
Timeline
Generic
PASANGI WAYANA MARASINGHE

PASANGI WAYANA MARASINGHE

Sacramento,United States

Summary

Experienced IT Data Specialist knowledgeable of advanced business support systems and project management. With 10 years of working experience in the IT industry, seeking to effectively utilize my expertise to facilitate company requirements and improve my knowledge.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Fine Clicks Studio
Sacramento, CA
09.2022 - Current
  • Collaborated with technical staff to deliver exceptional user experience for end users by resolving bug fixes, website speed optimization and content updates
  • Prepare, monitor, and manage business financial bookings and customer interactions daily/weekly reports essential for taking critical business decisions
  • Use project management tools to track project performance and schedule adherence
  • Overlooked business operations team and guided them to bookings to service delivery process and worked with multi-channels and optimized the product delivery timeline
  • Communicated with the team (omni-channels) effectively regarding
  • New project scope, timeline, and milestones
  • Create documentation to streamline business operation processes
  • Organize meetings with the management to discuss project goals and progress.

Data Analyst/Administrative Assistant

Eagle Live Scan DOJ & FBI Background Check Service
Sacramento, CA
03.2021 - 09.2022
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Enter ORI number, applicant information required for fingerprint request and submit to Certifix for approvals.
  • Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
  • Performed quality assurance testing on newly developed reporting solutions.
  • Analyze and reconcile fingerprint transactions per month against DOJ invoice and settle necessary payments to DOJ.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed database systems containing customer contact information.
  • Gathered requirements from stakeholders to design data models and reports.
  • Answered questions from customers regarding products and services offered by the company.

Lead Remote IT Services Support Specialist

Pepper TECH (PVT) LTD
Colombo 6, Srilanka
08.2019 - 03.2021
  • Demonstrate product knowledge to solve customer and staff issues
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel
  • Stayed abreast of latest software developments to enhance end-user training and job knowledge including GIS software
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades
  • Managed customer service issues by providing guidance or escalating for advanced support.

IT Support Specialist & Trainer

Triple One Trading LLC
Modesto, CA
02.2015 - 06.2019
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions
  • Generated reports outlining network performance, costs, and downtime issues
  • Trained staff and users to work with computer systems and programs
  • Consulted with management to reach agreement on system principles
  • Assisted staff and users with computer malfunctions and program problems
  • Revamped existing system to improve functionality or repurpose for new requirements
  • Prepared charts, diagrams and tables to depict present and proposed systems
  • Prepared and presented technical proposals to the management
  • Developed and managed project plans while providing status updates to management
  • Maintained and created user account profiles and passwords, facilitating company security
  • Supported customers with online billing, access and account issues.

Manager - Wholesale Billing & Business Intelligence

Hutchison Telecommunications Lanka (Pvt) LTD
Colombo 7, Srilanka
01.2011 - 11.2013
  • Update project plans based on changing objectives, specifications, and staff availability
  • Assessed data processing proposals and requirements to determine project feasibility
  • Developed and implemented system lifecycle methodologies to produce systems of high quality
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations
  • Met with users, vendors and technicians to determine computing requirements
  • Developed data security and disaster recovery procedures
  • Recruited, trained and supervised IT department staff
  • Controlled operational IT budget and expenditures within department parameters
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services
  • Examined metrics and prepared IT project progress reports.

IT Specialist -Interconnect & EGO

Hutchison Telecommunications Lanka (PVT) LTD
Colombo 7, Srilanka
10.2008 - 01.2011
  • Extract, transform and load data to RDMS to prepare data for financial reporting
  • Collaborated with internal teams to deliver accurate information to customers and service accounts
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking
  • Walked customers through common phone hardware and software configurations to maximize service functionality
  • Resolved record-breaking backlog of support tickets following major system malfunction
  • Assisted customers in understanding products, components and systems using technical demonstration
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
  • Updated software versions with patches and new installations to close security loopholes and protect users
  • Supported customers with online billing, access and account issues
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Maintained up-to-date case documentation for future reference
  • Served as first point of contact for incoming technical service calls and emails
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
  • Managed customer service issues by providing guidance or escalating for advanced support
  • Used remote login tools to assist clients with technical and product questions
  • Stayed abreast of latest software developments to enhance job knowledge.

IT Executive

Hutchison Telecommunications (PVT)LTD
Colombo 7, Srilanka
11.2006 - 10.2008
  • Orchestrated high-level IT vendor relationships, selecting voice, data, and other providers in addition to verifying and maintaining advantageous service level agreements
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs
  • Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures
  • Identified issues and resolved problems with hardware and software to improve end-user experience
  • Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications
  • Monitored progress by establishing plans, budgets and measuring results
  • Data extraction, collection and generating reports with visual presentations required on request by external crime detection agencies such as telecommunications regulatory and police department etc
  • Formed and sustained strategic relationships with clients
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Science - Business Information Technology

London South Bank University
07.2006

High School Diploma -

London South Bank University
07.2004

GED -

Hammersmith And West London College
06.2002

High School Diploma - GCE Ordinary Level -

Musaeus College
03.2000

Skills

  • Data Analysis & Reporting
  • Project Management
  • AzuruDevops & GIS software
  • Enterprise Data Collection & Integration
  • Troubleshooting & Diagnosis
  • Complex Problem Solving
  • Business Modelling Tools
  • IBM Infosphere DataStage (ETL)
  • SQL Expert
  • Oracle, DB2, MySQL, TOAD
  • Database Administration
  • Software Feature Activation
  • Business Application Support
  • Regression testing & UAT
  • SDLC Software Release and Rollout
  • Key stakeholder & Vendor Relations
  • Technical Doc Preparation
  • Staff Training & Development
  • Experienced in Adobe Acrobat Pro, MS Office 365 and MS teams
  • Active Listening and Good Communication Skills

Certification

  • DB2 9.7 Bootcamp and Oracle to DB2 Migration Clinic, IBM Information Management Software - June 2010
  • Comverse ONE Roaming -Operations and Configuration Course, COMVERSE Training Group - September19-20,2011.
  • Feedback with Impact Training, Hutchison Telecommunications (PVT)LTD - November 30, 2011
  • Comverse ONE Data Mediation Operations, COMVERSE Knowledge Group - March 5-9, 2012
  • Strengthening Credibility & Brand Image Training, Hutchison Telecommunications (PVT)LTD - March 27, 2012
  • Project Management Certification Course, NETAssist International- February 2, 2013
  • Microsoft Project 2007, Microsoft Partner Global Learning - February 9, 2013

References

  • Kavindu Dhanapala, Chief Executive Officer, Fineclicks Studio’s, (916) 420-7876, admin@fineclicksstudios.com
  • Savindra Somarathne, Company Director, Eagle Live Scan & Ink Print Services, (916) 397-3855, help@eaglelivescan.com
  • Ben Dayawansa, Director Operations, Triple One Trading LLC, (916) 704 5333, binarad@gmail.com
  • Pasindu Wanigasooruya, Senior Compliance Representative (Trainer), Franchise Tax Board, (916) 892-8621, prwani96@gmail.com
  • Dr. Indrajith Jayaratne, Head of Information Technology, Pepper Tech (Pvt), +94 71 259 3593, Indrajith.jayarathne@gmail.com

Extracurricular Activities

Front Lead Player – Inter House Hockey Team, Musaeus College Colombo 7, Srilanka Free Style and Backstroke Swimmer – Inter House Swimmer Team Ottars Club – Colombo 7, Srilanka Music Theory Certification – Institute of Western Music & Speech, Level One – Merit, April 1995 Level Two – Pass, October 1996

Timeline

IT Support Specialist

Fine Clicks Studio
09.2022 - Current

Data Analyst/Administrative Assistant

Eagle Live Scan DOJ & FBI Background Check Service
03.2021 - 09.2022

Lead Remote IT Services Support Specialist

Pepper TECH (PVT) LTD
08.2019 - 03.2021

IT Support Specialist & Trainer

Triple One Trading LLC
02.2015 - 06.2019

Manager - Wholesale Billing & Business Intelligence

Hutchison Telecommunications Lanka (Pvt) LTD
01.2011 - 11.2013

IT Specialist -Interconnect & EGO

Hutchison Telecommunications Lanka (PVT) LTD
10.2008 - 01.2011

IT Executive

Hutchison Telecommunications (PVT)LTD
11.2006 - 10.2008

Bachelor of Science - Business Information Technology

London South Bank University

High School Diploma -

London South Bank University

GED -

Hammersmith And West London College

High School Diploma - GCE Ordinary Level -

Musaeus College

Similar Profiles

CREATE PROFILE
PASANGI WAYANA MARASINGHE