Pascal Buisson
Lauderhill,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and maintain customer satisfaction
Overview
18
18
years of professional experience
Work History
Appointment Scheduler
ServiceLink
02.2021 - 05.2021
- Confirmed and arranged appointments for notaries for closings.
- Answered scheduling queries via email and phone.
- Documented scheduling processes and kept records.
- Performed other tasks when required.
Member Service Representative
Christian Care Ministry
02.2016 - 10.2020
- Utilized various programs such as Netsuite, Salesforce, Eldo and CSI.
- Processed monthly share payments.
- Explained Medi-Share and the guideline to current and new members.
- Handled and resolved member's/provider's issues regarding bill statuses, disputes via chat and email.
Notification Unit Representative
Med Solutions
Melbourne, FL
04.2014 - 04.2015
- Contacted medical offices and clinics in regards to requests and approvals for tests.
- Consistently used problem solving skills.
- Informed doctors, nurses and assistants for CT scans, pet scans, and stress tests.
- Advised patients of test approvals and denials.
Assembler/Fulfillment
A1 Diabetes and Medical Supplies
Melbourne, FL
01.2011 - 12.2013
- Resolved customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Assembled diabetes monitors.
- Pulled and packed customer's orders for shipment.
Medical Assistant/Transporter
The Back Center
Melbourne, FL
11.2010 - 09.2011
- Efficient in the handling of administrative duties (e.g., answering phones, scheduled appointments.
- Taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures.
- Transported patients moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
Retail Salesman
Dillard's
Melbourne, FL
07.2003 - 06.2009
- Managed daily store operations in inventory control, materials, and handling shipping/receiving.
- Obtained and received and stocked merchandise, totaled bills, accepted payments, set up advertising displays, arranged merchandise on counters and tables to promote sales.
- Tagged and also priced merchandise.
Education
Associate -
Brevard Community College
Associate of Science - Occupational Therapy Assistance
Concorde Career Institute
Miaramar, FL11.2023
Skills
- Microsoft Office
- Critical Thinking
- Customer Service
- Problem Solving
- Data Entry
Timeline
Appointment Scheduler
ServiceLink
02.2021 - 05.2021
Member Service Representative
Christian Care Ministry
02.2016 - 10.2020
Notification Unit Representative
Med Solutions
04.2014 - 04.2015
Assembler/Fulfillment
A1 Diabetes and Medical Supplies
01.2011 - 12.2013
Medical Assistant/Transporter
The Back Center
11.2010 - 09.2011
Retail Salesman
Dillard's
07.2003 - 06.2009
Associate -
Brevard Community College
Associate of Science - Occupational Therapy Assistance
Concorde Career Institute
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