Pascal Morales
Jenks,OK
Summary
Well-organized and reliable sales Associate offering highly organized nature, good multitasking abilities and personable style. Positive and upbeat retail sales professional and people-person with 7+ years of related experience. Skilled in team lead manager, merchandising products, organizing inventory and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand. Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Follett Higher Education Group
11.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Packager
OSG Processing Lab
11.2022 - 12.2022
- Pack, weigh, and label completed items for shipment or storage
- Follow all company guidelines regarding packaging
- Identify and dispose of defective items
- Properly use packaging materials, including hand tools, etc
Store Associate
Hillcrest Medical Center Gift Shop
08.2017 - 08.2022
- Maintained inviting store appearance and assisted with store merchandising to deliver a positive shopping experience for guests
- Processed retail sales in the point-of-sale system and accurately handled monetary transactions
- Identified and corrected unsafe conditions to prevent associate or customer accidents
- Learned key information regarding stock and products to answer guests questions and assist other team members
- Set up and tore down displays and organized retail space with sales-enhancing product promotional materials
- Stocked shelves, updated pricing, and maintained inventory information
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Used conversational skills to help guests feel welcomed and create a warm environment
- Assisted with unloading delivery trucks processing new stock
- Trained multiple clerks in store policy and service etiquette to create an inviting, uniform work environment
- Troubleshoot and maintain registers and other store equipment to minimize workflow disruptions
- Operated the cash register and counted change to customers
- Trained new cashier staff on checkout procedures, customer service standards, and security protocols
- Solved complaints by customers and issued credits for returned merchandise
- Engaged customers, built connections, and maintained a positive attitude
- Computer-literate professionals capable of adapting quickly to new software and programs
- The office works as in making daily deposits, storing and filing all daily paperwork
Education
High School -
Daniel Webster High School
Tulsa, OK01.2007
Skills
- Team management
- Customer service
- Merchandise restocking
- Cashier training
- Restock products
- POS systems
- Operate cash registers
- Problem-solving
- Multitasking
- Employee Training
- Time management abilities
- Communication Skills
- Scheduler
Hobbies and Interests
- Spending time with my 4 children (ages 18, 15, 13, and 12)
- Being at the lakes and creeks in the summertime
- Going to the movies
- Love eating food
- Being a sports mom
Community Service
- Hillcrest Medical Center, Volunteer, 2 years, 20, 2015-2016
- Food Bank of Eastern Oklahoma, Volunteer, 1 year, 20, 2015-2016
Timeline
Team Leader Manager
Follett Higher Education Group
11.2024 - Current
Packager
OSG Processing Lab
11.2022 - 12.2022
Store Associate
Hillcrest Medical Center Gift Shop
08.2017 - 08.2022
High School -
Daniel Webster High School
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