Pascale Viquerat Valencia

Manage high value customers for the company, focused on innovation and sustainability for the countries in the Andean region equivalent to sales of 36 KMT per year, leading cross-functional teams to reach the established goals.

• Play a Key role in Negotiation and development of long term contracts with the main clients in the Flexible and Industrial packaging industry in the Andean region through exceptional relationship management skills and a deep understanding of client needs, obtaining SOA of +60% in each account.
• Increased customer retention rates by implementing loyalty programs and personalized marketing/ communication strategies.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Focal point of the H&H segments for the Andean region, supporting growth of almost 20% over last year and almost 13% over plan, and more than 18% in global innovation for LAA.
• Development of innovative and sustainable solutions generating growth opportunities for customers associated with the winning of 3 PIA (Packaging Innovation award).

Develop and implement the growth strategy in Mexico and the Andean Region for the cosmetics, adhesives, footwear and distribution markets.

• Management of distributors throughout the region, aligning strategies for growth and market share in all countries.
• Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
• Optimized CRM systems (Salesforce) to effectively track leads, monitor progress, and ensure timely follow-ups for maximum conversion rates.
• Negotiating and managing long term contracts with Distributors
  Develop the PE market through distribution
  KAM for LAA of global accounts located in Mexico, ensuring continued participation and long term relationship.
• Generated new business leads through networking events, conferences, and trade shows.
• 
  

Implement pricing strategy, product development in the Andean region and Mexico in order to obtain long term profitable business.

• Manage assigned customers and develop new applications.
• Identify potential clients and, through technical advice, achieve new sales for the company for segments as Footwear, Cosmetics, Flexible Packaging, mining and asphalt modification.
• Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
• Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
• Increased participation in the Cosmetics segment with major customers in Mexico and the Andean region, through the incorporation of new resins.
• 
  

• Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
• Developed customized sales presentations for key clients, resulting in increased business partnerships.
• Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
• Expanded market reach by conducting thorough industry research and identifying potential new clients.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Inventory management and Logistics operations (Imports/Exports and local supply)
• Implemented a consignment inventory system and improved local delivery times from 72 to 24 hours, improving customer relations.