Pascha Allman
Charlotte,NC
Summary
Accomplished Control Management Specialist with a proven track record at Wells Fargo, enhancing treasury management through robust risk frameworks and RCSA. Expert in process automation and third-party risk analysis, I excel in team collaboration and technical writing, significantly mitigating risks and streamlining operations. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments.
Overview
33
33
years of professional experience
Work History
Control Management Specialist – Product Standards
Wells Fargo
Charlotte, NC
01.2023 - Current
- Working knowledge of Treasury Management products
- Risk, Quality Assurance and Quality Control framework experience
- Technical writer for RCSA and COSO controls
- Partner with Application Business Owners, Technology and Operations teams to garner in-depth working knowledge of Treasury products such as Positive Pay, Money Transfer System, ACH Core, and Vantage Online banking products
- Conduct walkthroughs of the line of business processes to document complex workflows and perform gap analysis to ensure effective controls are in place to mitigate risks
- Partner, support and consult closely with the Business Control Management and Control Program team to implement all key operational risk components/ programs in collaboration with the business and enterprise staff groups
- Partner with the line of business to manage issues and ensure timely and satisfactory completion of corrective action plans to address control gaps
- Works with Business Control Management team on sustainability testing
- Risk and control program experience such as issue management and RCSA – Risk and Control Self-Assessment experience in direct execution and control testing
- Assist in updating inventory of processes, risks and controls in the system of record for the business process supported
Senior Operations Specialist
The CIT Group
Charlotte, NC
02.2013 - 06.2022
- Managed the digital payment process for the Commercial Services LOB (ACH, Wires, FedNow, Real Time payments)
- Developed internal business controls for the LOB payments process
- Created SOP documentation
- Primary point of contact for digital payments for Commercial Services clients
- Advised clients on electronic payment best practices highlighting adherence to risk and compliance requirements to meet LOB and third-party bank standards
- Knowledgeable in NACHA, Fedwire, CHIPS, and SWIFT Network operating rules
- Assisted underwriting and new business teams with client onboarding and implementation of proprietary software ensuring clients were successful in engaging all options available to them
- Provided internal support for mainframe technical issues such as user id and fine user entitlements via external security management tool
- Provided client support/issue management by managing multiple high traffic email accounts and support queues
- Partnered with corporate IT Infrastructure and the LOB ensuring the overall product and technical solution offerings aligned with client needs
- Performed UAT testing
- Created technical documentation for critical systems, documented support interactions for use in knowledge-based articles
- Used ticketing systems, such as SharePoint and ServiceNow, to manage and process support actions and requests
- A subsidiary of First Citizens
Client Technical Support Analyst
The CIT Group
Charlotte, NC
11.1999 - 02.2013
- Technical product owner for a web-based reporting application used by external clients
- Client training via Phone, Webex
- Partnered with corporate IT Infrastructure and the LOB ensuring the overall product architecture and technical solution aligned with business objectives and required features
- Responsible for implementation of new reporting tool and moving all company clients to paperless process, resulting in a significant reduction in printing/mailing costs
- Responsibilities included but are not limited to upgrading app server, troubleshooting publishing errors, database issues, creating all models for available reports
- Software implementation for various client product offerings and applying said technology to meet client needs
- Access Management
- Translated complex technical issues into digestible language for non-technical users
- Carefully documented technical workflows required for business continuity and disaster recovery exercises
- User documentation production and technical specifications documented for Corporate IT teams
- Managed high levels of call flow and responded to client technical support needs
Collateral Analyst
The CIT Group
Charlotte, NC
01.1996 - 11.1999
- Managed portfolio of 20 or more small business loans, ranging from 1M up to 15M
- Perform and monitor a variety of loan/asset servicing functions such as inventory and collateral analysis
- Reconciled client bank accounts, A/R ageing and inventory on daily and monthly basis
- Researched and solved general ledger outages
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Developed strong relationships with internal and external stakeholders, facilitating efficient communication regarding collateral matters
- Managed an extensive database of client assets, ensuring easy access to up-to-date information for all relevant parties involved in the lending process
- Contributed to a positive work environment through effective teamwork and open communication lines between colleagues across various departments within the organization
Executive Receptionist
The CIT Group
Charlotte, NC
06.1994 - 01.1996
- Served as first point of contact for incoming calls; provide general information to callers, take messages, and/or transfer calls to appropriate individual
- Performed operational duties such as tech support and billing for client system usage
- Coordinated team events and community service programs
- Provided backup support to executive secretaries
- Handled complaints and questions, and re-directed calls to other team members
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Screened visitors and issued badges to maintain safety and security
Credit Department Assistant
The CIT Group
Charlotte, NC
06.1992 - 01.1994
- Confirmed credit reference information and provided credit reference information to other factors and suppliers
- Maintained extensive credit files
- Input all client orders and provide approval status to credit analysts
- Answered incoming calls to credit department
- Developed and maintained courteous and effective working relationships
- Conducted research, gathered information from multiple sources and presented results
- Used Microsoft Word and other software tools to create documents and other communications
Education
Data Analytics
Montreat College
Montreat, NCBusiness Administration
Belmont Abbey College
Belmont, NCSkills
- Teams
- Webex
- Zoom
- Issue Management
- Corrective Action Management
- CRM – Salesforce
- ServiceNow
- SharePoint
- TSO
- IBM Mainframe
- Access Management
- Active Directory
- Remote Technical Support
- Treasury Management
- SWIFT
- ACH
- Wire
- Risk Framework
- RCSA
- Sustainability Testing
- Technical Writer
- Automated Application Control Design
- Product Owner – Technology
- Pivot Tables
- Large Data Set Analysis
- Third-Party Risk Analysis
- Process Design
- Process Automation
- Enterprise risk
- KYC
- Travel Rule
- Regulation E
Timeline
Control Management Specialist – Product Standards
Wells Fargo
01.2023 - Current
Senior Operations Specialist
The CIT Group
02.2013 - 06.2022
Client Technical Support Analyst
The CIT Group
11.1999 - 02.2013
Collateral Analyst
The CIT Group
01.1996 - 11.1999
Executive Receptionist
The CIT Group
06.1994 - 01.1996
Credit Department Assistant
The CIT Group
06.1992 - 01.1994
Data Analytics
Montreat College
Business Administration
Belmont Abbey College
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