Paschae Hightower
Ypsilanti,MI
Summary
Compassionate and service-driven professional with 8+ years of combined experience in customer service, member support, childcare, and household management. Adept at communicating with empathy, solving problems quickly, and guiding individuals through processes with patience and clarity — all essential in supporting seniors in healthcare. Experienced with call handling, documentation, scheduling, and using digital systems while maintaining a calm, supportive presence. Passionate about helping people feel heard, respected, and supported.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Private Nanny & Household Manager
Self-Employed
Ann Arbor, Michigan
07.2023 - 08.2025
- Managed schedules, appointments, communications, and daily household operations.
- Provided compassionate, personalized support to families — listening carefully to needs and resolving concerns.
- Used computers for documentation, scheduling, and communication.
- Balanced multiple tasks with strong organization and professionalism.
- Demonstrated reliability, trustworthiness, and high-quality service in all interactions.
- Coordinated daily schedules to ensure timely completion of educational activities and playtime.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Supervised staff and service providers, ensuring quality performance and adherence to household standards.
Lead Teacher, Toddler Room
Squiggle Room Learning Center
Ann Arbor, Michigan
02.2023 - 07.2023
- Developed individualized lesson plans to cater to diverse learning styles of toddlers.
- Implemented effective classroom management strategies to maintain a positive learning environment.Conducted family intake interviews and communicated regularly with parents.
- Used laptops/tablets to document progress, manage records, and communicate updates.
- Handled sensitive conversations with empathy and clarity.
- Resolved parent concerns and ensured a positive, welcoming environment.
Lead Teacher, Toddler Room
Vineyard Children's Center
Ann Arbor, Michigan
03.2022 - 01.2023
- Provided daily communication and customer service to families, addressing questions and concerns.
- Entered data, completed reports, and managed digital documentation.
- Built trusting relationships with families through consistent, compassionate support.
- Developed individualized lesson plans to cater to diverse learning styles of toddlers.
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
Assistant Teacher
YMCA
Ann Arbor, Michigan
06.2018 - 10.2020
- Communicated with parents, provided updates, and ensured safety and well-being of children.
- Used computer systems for daily documentation and communication.
- Supported a diverse group of families with patience and care.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Promoted a cooperative learning environment that encourages collaboration among students.
Sales Associate Supervisor
JCPenney
Ann Arbor, Michigan
02.2017 - 05.2017
- Provided customer support, handled returns, answered questions, and assisted shoppers.
- Maintained a friendly, professional demeanor in a fast-paced environment.
- Strengthened problem-solving and communication skills.
- Led a team of sales associates to achieve monthly sales targets through effective coaching and motivation.
- Monitored inventory levels and coordinated restocking to ensure optimal product availability for customers.
- Conducted performance evaluations for team members, providing constructive feedback to support professional growth.
Customer Service Cashier
DiBella's Subs
Ann Arbor, Michigan
07.2016 - 12.2016
- Offered direct customer service by taking orders, preparing food, and resolving concerns.
- Ensured a positive and welcoming experience for every customer.
- Worked efficiently in a fast-paced environment requiring teamwork.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
Bachelor of Arts - Psychology
Washtenaw Community College
Ann Arbor, MI06-2028
High School Diploma -
Pathways To Success
Ann Arbor, MI06-2018
Skills
- Classroom management
- Lesson planning
- Family communication
- Child development
- Data documentation
- Effective feedback
- Empathy-driven communication
- Works well under pressure
- Fast learner, adaptable
- Organized and reliable
- Passionate about helping others
- Customer service
- Time management
- Digital documentation
- Communication skills
- Team collaboration
- Phone etiquette
- Typing speed
- Call handling
- File maintenance
- Appointment scheduling
- Verbal and written communication
- Multitasking capacity
Languages
English
Full Professional
Certification
CPR
References
References available upon request.
Timeline
Private Nanny & Household Manager
Self-Employed
07.2023 - 08.2025
Lead Teacher, Toddler Room
Squiggle Room Learning Center
02.2023 - 07.2023
Lead Teacher, Toddler Room
Vineyard Children's Center
03.2022 - 01.2023
Assistant Teacher
YMCA
06.2018 - 10.2020
Sales Associate Supervisor
JCPenney
02.2017 - 05.2017
Customer Service Cashier
DiBella's Subs
07.2016 - 12.2016
Bachelor of Arts - Psychology
Washtenaw Community College
High School Diploma -
Pathways To Success