Jeffrey Pascone
Greensboro,NC
Summary
Hands on Information Technology professional with over 15 years experience focusing on new technologies, full life-cycle development solutions while maintaining operational integrity. Extensive experience in managing complex infrastructures and data center operations, rightsizing, delivering multiple complex technology solutions that provide value to the business. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled in all aspects of IT infrastructure, troubleshooting, communication and collaboration.
Overview
25
25
years of professional experience
Work History
Senior Systems Manager
The Fresh Market
06.2023 - Current
- Operated under Agile and Scrum frameworks to complete stories and well-organized sprints.
- Maintain good working relationship with users, internal Information Systems Department and with system software and hardware suppliers
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
Senior Systems Administrator (L3)
Hafele America
11.2019 - 06.2023
- Responsible for all aspects of system administration for $1B+ company.
- Lead server infrastructure development, quality assurance, staging and production systems.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Work with global colleagues to provide globally consistent processes and procedures and provide innovative ideas
- Automate multiple functions to reduce Systems Administrator and Service Desk workloads
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Developed programs to integrate and update software products and improve system compatibility.
Infrastructure Manager
Charter Furniture
12.2016 - 12.2019
- Defined strategic objectives to identify requirements and outcomes.
Collaborated with all departments to develop infrastructure build-out strategy and outline project scope. - Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
- Automated tasks to reduce labor costs and increase productivity.
- Made recommendations regarding infrastructure overhauls.
- Defined strategic objectives to identify requirements and outcomes.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
Principal Consultant
Synergy It Consulting
06.2014 - 06.2016
- Collaborated with clients from concept through final delivery of product or service.
- Evaluated project requirements and specifications and developed solutions that surpassed client expectations.
- Developed IT system specifications after evaluating customer's nature of work and business volume
- Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
- Remote and on-site support
IT Director
Hispanic Business Inc
05.2009 - 06.2014
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet companies vision, mission and purpose.
IT Director - NW America & Asia
Danaher Motion
03.2001 - 04.2009
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
IT Director
Burr, Pilger & Mayer
10.1998 - 02.2001
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed for profit consulting group to off-set IT overhead.
- Deployed, monitored and maintained system installation, upgrades and network integration to achieve 99% uptime for both internal and external customers.
Education
Bachelor of Science - Computer Science
Humboldt State University
Arcata, CA1993
Skills
- Server Infrastructure Development and Administration
- Exchange / Office 365
- Windows Servers Expertise
- Active Directory
- VMware, Hyper-V, Nutanix
- Azure
- Jira, Service Desk Plus, Azure DevOps
- Agile Methodology
- Strong troubleshooting skills
- User Support
- Strong interpersonal skills
- Advanced critical thinking
- Project Management
- Performance Analysis
- Leadership
- Adaptability
- Social Perceptiveness
- Analytical and Critical Thinking
Timeline
Senior Systems Manager
The Fresh Market
06.2023 - Current
Senior Systems Administrator (L3)
Hafele America
11.2019 - 06.2023
Infrastructure Manager
Charter Furniture
12.2016 - 12.2019
Principal Consultant
Synergy It Consulting
06.2014 - 06.2016
IT Director
Hispanic Business Inc
05.2009 - 06.2014
IT Director - NW America & Asia
Danaher Motion
03.2001 - 04.2009
IT Director
Burr, Pilger & Mayer
10.1998 - 02.2001
Bachelor of Science - Computer Science
Humboldt State University