PASCUAL CASTILLO DIAZ
Gratz,PA
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Cox Automotive, adept in employee management and customer relations. Streamlined inspection processes, significantly boosting productivity. Excelled in fostering teamwork and collaboration, achieving a safer work environment and heightened customer loyalty through meticulous policy enforcement and effective communication. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Manager/Collision Estimator
BLOOMFIELD COLLISION
04.2021 - 06.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Inspector
ALLIANCE INSPECTION MANAGMENT
01.2019 - 10.2022
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Implemented digital reporting system to expedite feedback on inspection outcomes, enhancing operational efficiency.
MASTER INSPECTOR/ TRAINER
Cox Automotive
03.2008 - 06.2018
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Education
ALL LINES CLAIMS ADJUSTER - CLAIMS ADJUSTER
ADJUSTERPRO ALL LINES TRAIN
Phoenix, AZ02.2024
MASTER INSPECTOR - Autobody Repair
MANHEIM INSPECTOR CERTICATION PROGRAM
Atlanta, GA03.2019
High School Diploma -
EMERSON HIGH SCHOOL
Union City, NJ06.1993
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Customer Engagement
- Task Delegation
- Policy Enforcement
- Team Leadership
- Operations Management
- Teamwork and Collaboration
- Negotiating
- Customer Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 28 staff members.
Certification
- damage adjuster License - PA 1207851
PA APPREISAL LICENSE #1207851
AUTO PHISICAL DAMAGE APPRAISER LICENSE
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Shop Manager/Collision Estimator
BLOOMFIELD COLLISION
04.2021 - 06.2023
Inspector
ALLIANCE INSPECTION MANAGMENT
01.2019 - 10.2022
MASTER INSPECTOR/ TRAINER
Cox Automotive
03.2008 - 06.2018
ALL LINES CLAIMS ADJUSTER - CLAIMS ADJUSTER
ADJUSTERPRO ALL LINES TRAIN
MASTER INSPECTOR - Autobody Repair
MANHEIM INSPECTOR CERTICATION PROGRAM
High School Diploma -
EMERSON HIGH SCHOOL
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