Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Pascual Escobedo Jr.

Modesto,USA

Summary

Dynamic professional with over 20 years of diverse experience in food service, retail, and customer support management. Proven expertise in building strong relationships and prioritizing customer needs, demonstrated through team management at Raley's Fine Foods and operational oversight as a Support Service Manager. A passion for people drives success in every role, from leading cashiers to enhancing service delivery in the vending industry. Currently thriving as a part-time Beer tender at a local brewery, eager to contribute extensive skills and enthusiasm to a new team while remaining open to relocation opportunities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Beer Tender

Contentment Brewing Company
03.2024 - Current
  • I pour amazing and delicious beer for our customers, I change out kegs, And sometimes I get to help in the production of our beer, I pour at special events.
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.

Customer Service Manager

Canteen Vending
07.2013 - 07.2025
  • See to customers needs and issues, I take care of large distribution centers, I perform weekly visits, I manage 12 route drivers, I am responsible of the weekly ME&T product transfer, before being promoted to CSM I was awarded the Market Route Driver of the year for our Division. I run the routes when needed if there is no coverage. I do the open market installs I help with the building of the Market and I then fill up the market with products. at the end of my tenure at canteen I was a support service manager in charge of 9 technicians that repaired various vending machines, Kiosks, coffee machines and ice machines , I also over saw install of new accounts and helped my team build the wood fixtures. I supported all facets of our business and had strong relationships with all associates.

Sales Associate

Radioshack
11.2005 - 07.2013
  • Worked the register, Helped customers with their wireless phone needs, performed inventories, plan
  • Gram changes, I was part time.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Route Driver

Hostess/Wonder Bread
05.2010 - 11.2012
  • Started as a merchandiser, was promoted to a route driver 3 months later, I ran a local route distributing Hostess pastries and bread, managed inventory and gave great customer service.

Head Clerk

Raleys Fine Foods
09.2001 - 04.2009
  • Started as a bagger, then Natural foods then the meat dept. then the deli Dept. went on the night crew dept. for a year then to the produce dept. then promoted to a Head Clerk Manager, I ran the front end, managed 30 + associate's, I was a closing manager responsible for pulling the cash drawers and counting the end of day monies, I was responsible for weekly end cap changes, Here is where I learned my top notch customer service skills.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
  • Developed strong relationships with vendors, negotiating favorable terms for product deliveries and pricing agreements.
  • Collaborated with management to develop and implement store policies and procedures.
  • Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
  • Streamlined inventory management by implementing an efficient organizational system.
  • Monitored store budget closely, making strategic decisions to reduce overhead costs while maintaining quality standards.
  • Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
  • Maintained detailed records of inventory levels, placing orders as needed to maintain optimal stock levels.
  • Coordinated schedules, ensuring adequate staffing for peak business periods.
  • Assisted customers in locating specific products or recommending suitable alternatives when necessary.
  • Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
  • Utilized data analysis tools to track sales trends and make informed decisions regarding product offerings.
  • Implemented loss prevention measures to reduce shrinkage and protect store assets.
  • Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
  • Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
  • Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.

Education

Some College - American History

Modesto Junior College
Modesto, CA
10.2006

High school diploma or GED -

Thomas Downey High School
Modesto, CA

Skills

  • GPS
  • Manufacturing facility
  • Training & development
  • Commercial driving
  • Supervising experience
  • Recruiting
  • Power tools
  • Sales
  • Employment & labor law
  • Microsoft Office
  • Sales strategy
  • Conflict management
  • Office experience
  • Box Truck
  • Load & Unload
  • Work ethic
  • Negotiation
  • Word processing
  • Store management
  • Forklift Electric Stand up
  • Hand tools (10 years)
  • Vehicle maintenance
  • Teaching
  • Relationship management
  • Interviewing
  • Mechanical troubleshooting (5 years)
  • Map reading
  • Mentoring
  • Team development
  • Adaptability
  • Customer service
  • Produce Experience
  • Typing
  • Budgeting
  • Organizational skills
  • Microsoft Outlook (10 years)
  • Order entry (10 years)
  • Production planning
  • Heavy lifting
  • IOS
  • Delivery Driver Experience
  • Spanish (10 years)
  • Team management
  • Retail management
  • Cleaning
  • POS (10 years)
  • Warehouse Experience
  • Data entry
  • Wireless sales (6 years)
  • Warehouse management system
  • Assistant manager experience
  • Pricing
  • Schematics
  • Purchasing
  • Microsoft Word
  • Mechanical knowledge (6 years)
  • Sales management
  • Client services
  • Employee orientation
  • Bilingual (10 years)
  • Microsoft Excel (8 years)
  • Communication skills
  • Retail sales
  • Cash handling
  • Warehouse management
  • Customer support
  • Computer literacy (10 years)
  • Time management
  • B2B sales (6 years)
  • Retail math (10 years)
  • Management
  • Computer skills
  • Route Driving
  • Teamwork
  • English (10 years)
  • Upselling
  • Distribution center
  • Phone etiquette
  • Product demos (6 years)
  • Leadership
  • Merchandising
  • Profit & loss
  • Guest services
  • Microsoft Powerpoint (10 years)
  • Safe work practices
  • Problem solving
  • Electric Pallet Jack
  • Baking
  • Fork lift gas operated sit down
  • Driving
  • 10 key typing
  • SAN

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Contributed to service that earned a stellar reviews- Yelp
  • Oversee 10 employees in a brewery setting.

Certification

  • Forklift Certification
  • Non-CDL Class C
  • Driver's License

Languages

Multilingual
English
Spanish - Fluent

Timeline

Beer Tender

Contentment Brewing Company
03.2024 - Current

Customer Service Manager

Canteen Vending
07.2013 - 07.2025

Route Driver

Hostess/Wonder Bread
05.2010 - 11.2012

Sales Associate

Radioshack
11.2005 - 07.2013

Head Clerk

Raleys Fine Foods
09.2001 - 04.2009

Some College - American History

Modesto Junior College

High school diploma or GED -

Thomas Downey High School

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