Pascual Roku Mofuman Ndong
Pittsburgh,PA
Summary
Cheerful individual skilled in upselling techniques. Possesses excellent phone etiquette and verbal communication skills. Utilises extraordinary time management skills to complete multiple tasks before deadlines.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Booking Assistant
Noel group
07.2020 - 07.2021
- Kept accurate and up to date financial records stored on Microsoft Excel for organisational purposes.
- Handled the travel arrangements for groups, couples, executives and clients with special needs.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Ensured timely invoicing and payment processing to maintain positive cash flow for the business.
- Established trust with both new and existing clients through consistent follow-up activities after each completed booking.
- Reduced booking errors by implementing a thorough verification process before finalizing reservations.
Kitchen Porter
Noel Group
05.2016 - 12.2016
Data analyst
Tesco
09.2015 - 09.2016
Cleaner Supervisor
Noel Group
05.2014 - 09.2015
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
Education
Bachelor In Accounting And Finance - Accounting
International College of Dublin ( ICD)
Dubois, IN11.2020
Diploma of Higher Education - Finance for Managers
IBAT COLLEGE DUBLIN
Dublin, Ireland2020
Diploma of Higher Education - Bookkeeping and payroll
IBAT
Dublin, Ireland2019
Scottish Qualifications Certificate - Enterprise
Trinity College
Dublin, Ireland2017
A-Levels - English Language
Centre of English Studies ( CES)
Dublin, Ireland2014
Skills
- Administrative tasks
- Retail sales
- Credit card payments
- Regulations and compliance
- Leisure/holiday travel
- Team oversight
- Complaint management
Certification
- Certified Data Professional (CDP)
- Project Management Professional (PMP)
- Communication Skills Certification – Toastmasters International.
Languages
Spanish,English and French
Full Professional
Timeline
Booking Assistant
Noel group
07.2020 - 07.2021
Kitchen Porter
Noel Group
05.2016 - 12.2016
Data analyst
Tesco
09.2015 - 09.2016
Cleaner Supervisor
Noel Group
05.2014 - 09.2015
Bachelor In Accounting And Finance - Accounting
International College of Dublin ( ICD)
Diploma of Higher Education - Finance for Managers
IBAT COLLEGE DUBLIN
Diploma of Higher Education - Bookkeeping and payroll
IBAT
Scottish Qualifications Certificate - Enterprise
Trinity College
A-Levels - English Language
Centre of English Studies ( CES)
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