Pascha Allman

• Process and control design for all GTM Technology products.
• Partner with Application Business Owners, Technology and Operations teams to garner in-depth working knowledge of the GTM product.
• Partner, support and consult closely with the Business Control Management and Control Program team to implement all key operational risk components/ programs in collaboration with the business and enterprise staff groups.
• Risk and control program experience such as Issue management and RCSA – Risk and Control Self-Assessment experience in direct execution and control testing.
• Assist in updating inventory of processes, risks and controls in the system of record for the business process supported; coordinate the completion of periodic risk and control self- assessment of these processes.

• Well versed in bank compliance and regulatory requirements.
• Developed internal controls for the LOB payments process.
• Assisted clients with adherence to risk and compliance requirements to meet LOB and third-party bank standards.
• Knowledgeable in NACHA, Fedwire, CHIPS, RTP and SWIFT Network operating rules.
• Assisted underwriting and new business teams with client onboarding processes.
• Provided internal support for mainframe technical issues such as user id and user fine grain entitlements via external security management tool.
• Successfully managed multiple high traffic email accounts required for client and customer service requests.
• Special focus on rapid response to clients, customers, and internal partners, while adhering to strict compliance regulations and KYC rules
• Collaborated with cash application teams on solutions and best practices for LOB cash automation processes.
• Assisted in testing of proprietary application enhancements and bug fixes.
Provided technical and trading partner support for implementation and receipt of EDI820.
• Created technical documentation for critical systems.
• Resolved diverse range of technical issues across multiple systems and applications for clients and end-users across various time zones.
• Used ticketing systems, such as Share Point and ServiceNow, to manage and process support actions and requests.
• Documented transactions and support interactions for future reference and for use in knowledge-based articles.

• Application owner
• Client training via remote programs, phone and in person
• Partnered with corporate IT Infrastructure and the LOB ensuring the overall product architecture and technical solution aligned with business objectives and required features
• Responsible for implementation of new reporting tool and moving all company clients to paperless process.
• Responsibilities included but not limited to upgrading app server, troubleshooting publishing errors, database issues, creating all models for available reports.
• Software implementation and applying technology to meet client needs.
• Manage Active Directory accounts, groups & permissions.
• Translated complex technical issues into digestible language for non-technical users
• Carefully documented technical workflows required for business continuity and disaster recovery exercises.
• User documentation production
• Documented technical specifications for Corporate IT teams
• Documented support interactions for future reference
• Managed high levels of call flow and responded to client technical support needs

• Managed portfolio of 20 or more small business loans, ranging from 1M up to 15M
• Perform and monitor a variety of loan/asset servicing functions such as inventory and collateral analysis.
• Reconciled client bank accounts, A/R aging and inventory on daily and monthly basis
• Researched and solved general ledger outages
• Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches

• Developed strong relationships with internal and external stakeholders, facilitating efficient communication regarding collateral matters.
• Managed an extensive database of client assets, ensuring easy access to up-to-date information for all relevant parties involved in the lending process.
• Contributed to a positive work environment through effective teamwork and open communication lines between colleagues across various departments within the organization.

• Greeted, assisted and announced all visitors
• Served as first point of contact for incoming calls; provide general information to callers, take messages, and/or transfer calls to appropriate individual
• Performed operational duties such as tech support and billing for client system usage
• Coordinated team events and community service programs
• Provided backup support to executive secretaries
• Handled complaints and questions, and re-directed calls to other team members
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
• Routed business correspondence, documents and messages to correct departments and staff members
• Screened visitors and issued badges to maintain safety and security

• Responsible for providing various reports such as Dun & Bradstreet
• Confirmed credit reference information.
• Provided credit reference information to other factors and suppliers.
• Maintained extensive credit files.
• Input all client orders and provided approval status to credit analysts.
• Answered incoming calls to credit department.
• Developed and maintained courteous and effective working relationships.
• Conducted research, gathered information from multiple sources and presented results.
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to customers, handled challenging situations with ease.