Pasha Crenshaw

• Resolved issues through careful research and follow-up with customers
• Strengthened client relationships through excellent communication skills and consistent followup.
• Processed claims between customer interactions.
• Redirected paperwork to the appropriate department as part of the MCR project.

• Responsibilities: I specialize in the rehabilitation program
• I help consumers gather their paperwork to become fully enrolled into the rehabilitation program so they can finish the program successfully where their loans can be removed from default
• Skills: Active listening
• Answering consumers questions in a timely matter

• Responsibilities
• Answering questions about customers bills
• Putting customers into better packages to save them money
• Issuing credits
• Correcting customers bills
• Educating customers on services
• Troubleshooting customers services
• Set up tech appointments
• Accomplishments
• When starting with the company I was a Customer Billing Representatives
• I progress to a Customer Experience Associate
• My team is apart of a project called NPS
• The goal of the project is to phase in initiatives into standard practices across the organization as we determine success and align resources
• Some ways we are measuring the progress of our journeys include net promoter scores (NPS), operational indicators, Voice of the Customer, dissatisfaction, metrics specific to initiatives, and employee engagement
• Also my team won the Circle of Success
• Its the biggest award that Comcast gives out to different divisions and the west divisions won

Managed meal service operations.

Maintained cleanliness of dining areas.

Ensured cleanliness of dishware and utensils.

• Handled inbound customer calls efficiently.
• Welcomed customers entering the fitting room.
• Rapidly provided resolutions to customer inquiries.
• Assisted customers in finding appropriate clothing sizes.