Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Pasha Malone

San Leandro,CA

Summary

Experienced retail supervisor with a proven track record of leading high-performance teams to exceed sales, service, and operational goals. Detail-oriented in monitoring shrinkage, records management, and maintaining team productivity and motivation. Committed to driving revenue growth through proactive and strategic initiatives.

Overview

25
25
years of professional experience

Work History

IHSS Provider

IHSS In Home Support Services
09.2024 - Current
  • Ensured client dignity by respecting privacy and maintaining strict confidentiality of personal information.
  • Monitored clients'' overall wellbeing proactively identifying potential issues requiring intervention or additional support from healthcare professionals.
  • Adapted caregiving strategies as clients'' needs evolved, ensuring consistent alignment with their care plan objectives.
  • Managed detailed documentation of services provided, enabling accurate tracking of progress towards care plan goals.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.

Key Holder

Advanced Auto Parts
05.2022 - 12.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Parts Sales Manager

AutoZone
10.2013 - 01.2022
  • Executed product expertise and department process improvements to meet organizational goals.
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
  • Launched cutting-edge inventory management system and maintained precise parts tracking, including stock levels, obsolescence and inventory adjustments.
  • Conducted complimentary services, including battery checks, Alternator testing and wiper installations.
  • Processed credit card payments and counted back change and currency with 95% accuracy rate.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and Shrinkage.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Determined complete order accuracy by examining merchandise to verify price quality and quantity.

IHSS Care Provider

IHSS Adult Services Program
02.2018 - 12.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Managed patient transportation and appointment scheduling.

Supervisor/Load Trainer

United Parcel Service
11.2000 - 07.2007
  • Executed product expertise and department process improvements to meet organizational goals.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Prepared inventory for shipment by attaching tags and labels.
  • Trained staff on material handling processes to reduce shipping times.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

GED -

San Jose Job Corps Center
San Jose, CA
02.1997

Skills

  • Driving business growth
  • Leadership development
  • Supervision
  • Customer service
  • Project organization
  • Relationship development
  • Inventory management
  • Team management

Education and Training

other

Timeline

IHSS Provider

IHSS In Home Support Services
09.2024 - Current

Key Holder

Advanced Auto Parts
05.2022 - 12.2024

IHSS Care Provider

IHSS Adult Services Program
02.2018 - 12.2019

Parts Sales Manager

AutoZone
10.2013 - 01.2022

Supervisor/Load Trainer

United Parcel Service
11.2000 - 07.2007

GED -

San Jose Job Corps Center

Similar Profiles

CREATE PROFILE