PASHA MIKHAYLISHIN
Rancho Cordova,CA
Summary
Client Success Professional with a wealth of experience in client relationship management, cultivating strong connections with customers and partners while overseeing intricate projects. Organized and detail oriented project manager, leveraging outstanding customer service and communication skills to drive implementation projects and sustain client partnerships. A structured professional with ability to create sustainable processes by providing best practice recommendations to customers and partners.
Overview
12
12
years of professional experience
Work History
Client Success Manager
The Larkin Company
Roseville, CA
08.2019 - Current
- Oversee and maintain the leave of absence programs across the U.S. and Canadian Provinces for dozens of clients
- Trusted partner and advisor, strategizing with appropriate stakeholders on resolution for escalated issues to deliver timely and effective action plans
- Facilitate and lead recurring client calls, conducting training sessions for managers and HRBP's on the leave process, including ADA Accommodations laws
- Present detailed data for leave and disability management reports, providing recommendations for products and services to enhance existing client partnerships
- Take charge of the sales process for new clients and brokers, from RFP through contract negotiations and MSA's
- Developed a comprehensive action plan for a top producing client to retain the partnership
- Streamlined communication between clients and internal teams for smoother project execution.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Championed initiatives aimed at increasing customer retention rates through proactive engagement strategies.
- Negotiated contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
Human Resources Representative
Russo Brothers Transport, Inc
Sacramento, CA
01.2019 - 08.2019
- Coordinate and facilitate the pre-employment hiring process, conducting interviews, background checks to acquire exceptional talent
- Ensure organization practices align with relevant legislation, navigating intricate landscape of trucking employment laws, regulations, and industry standards.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts accordingly.
Project Manager
LaVera Party Rentals & Design
Rancho Cordova, CA
08.2012 - 08.2019
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Proficient in handling multifaceted responsibilities, excelling in ensuring that events unfold seamlessly, meeting and exceeding client expectations
- Recommended and developed an efficient inventory management system.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
Operations Assistant
Stonegate Protection
03.2017 - 11.2017
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Created, tracked, and updated team related projects and documents
- Updated company spreadsheets and maintained data entry
- Assisted manager with recruiting, interviewing and onboarding process
- Conducted employee performance evaluations
- Enhanced candidate experience by implementing personalized follow-up communication strategies.
- Prepared and proofread reports detailing operations/employee activities
- Maintained electronic personnel, medical, and confidential files
Education
Bachelor's - Management of Human Resources and Organizational Behavior
California State University
Sacramento, CASkills
- Project Management/Client Success
- Revenue Growth and Quota Attainment
- Budget Management
- Leave and Disability Management
- Telephone Etiquette
- Stakeholder Relationships
- CRM Software
- Customer Training
- Account Management
Languages
Ukrainian
Full Professional
Romanian
Full Professional
Timeline
Client Success Manager
The Larkin Company
08.2019 - Current
Human Resources Representative
Russo Brothers Transport, Inc
01.2019 - 08.2019
Operations Assistant
Stonegate Protection
03.2017 - 11.2017
Project Manager
LaVera Party Rentals & Design
08.2012 - 08.2019
Bachelor's - Management of Human Resources and Organizational Behavior
California State University
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