Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
MTM Certification
Generic

Pashala Jones

Pharmacy Technician
Spring,TX

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreens, excelling in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and fostering team collaboration, while ensuring patient confidentiality and compliance with HIPAA. Committed to delivering exceptional service and optimizing patient care through effective problem-solving and operational improvements.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

Walgreens
08.2023 - 06.2025
  • Collaborated with healthcare teams to ensure seamless integration of pharmacy services into patient care plans.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.

Pharmacy Technician

Ochsner LSU Health
07.2021 - 06.2025
  • Compounded and dispensed medications accurately, ensuring compliance with safety protocols and regulations.
  • Managed inventory levels, conducted regular stock audits, and facilitated timely reordering of pharmaceutical supplies.
  • Assisted pharmacists in patient consultations, providing medication information and addressing inquiries effectively.
  • Trained new technicians on pharmacy processes, promoting adherence to operational standards and best practices.
  • Monitored prescription orders for accuracy, resolving discrepancies promptly to maintain high-quality service delivery.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Pharmacy Technician

Brookshire Grocery
03.2003 - 08.2023
  • Maintained inventory levels, ensuring accurate stock of pharmaceuticals and supplies.
  • Collaborated with healthcare professionals to optimize patient medication management.
  • Trained and mentored junior pharmacy technicians on standard operating procedures.
  • Implemented workflow improvements to enhance pharmacy operations efficiency.
  • Conducted regular quality assurance checks to ensure compliance with regulatory standards.
  • Assisted in developing training materials for staff development programs.
  • Managed medication therapy reviews, ensuring optimal therapeutic outcomes for patients.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.

Pharmacy Technician

Walmart
08.1998 - 03.2003
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Education

Biology

Caddo Parish Magnet High School
Shreveport, LA
05-1986

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA

Accomplishments

  • Trained 5-10 new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Facilitated the implementation of a new drug inventory system.
  • Processed and filled over 500 prescriptions per day.
  • Supervised team of 5-10 staff members.

Timeline

Pharmacy Technician

Walgreens
08.2023 - 06.2025

Pharmacy Technician

Ochsner LSU Health
07.2021 - 06.2025

Pharmacy Technician

Brookshire Grocery
03.2003 - 08.2023

Pharmacy Technician

Walmart
08.1998 - 03.2003

Biology

Caddo Parish Magnet High School

MTM Certification

Completed MTM training Brookshire Grocery Company

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