Pashence Medero
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Wishes to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Venuto Llc
05.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Wait Staff Member
Vino Italian Bistro
06.2022 - 05.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Wait Staff Member
Waffletown Usa
06.2017 - 09.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Kiosk Attendant
Cinnabon
05.2021 - 08.2021
- Maintained a safe environment for customers by promptly addressing spills, hazards, or other concerns within the kiosk area.
- Collaborated with team members to optimize workflow efficiency and provide exceptional customer service.
- Assisted in training new hires on kiosk procedures and best practices, promoting consistent performance across the team.
- Provided product knowledge to customers, enabling informed purchasing decisions and increased sales.
- Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
- Adhered to company policies regarding health safety measures such as wearing masks throughout shifts.
- Maintained a clean and organized kiosk, resulting in an inviting environment for customers.
- Handled high-volume periods effectively by multitasking and prioritizing duties under pressure while maintaining excellent customer service standards.
- Assisted with inventory management to ensure adequate stock levels and accurate recordkeeping.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2021
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Cleanliness and hygiene
- Table setting expertise
- Supply Restocking
- Memory retention
- Order Management
- Resident support
- Reservation Management
- Rewarded with best Hospitality in Virginia beach 2024
Accomplishments
In May 2nd 2024, I had accepted a Certificate of Appreciation by the city of Virginia beach and the Virginia beach tourism industry for hospitality after being nominated by guests I have served regularly since the start of this year
Timeline
Wait Staff Member
Venuto Llc
05.2023 - Current
Wait Staff Member
Vino Italian Bistro
06.2022 - 05.2023
Kiosk Attendant
Cinnabon
05.2021 - 08.2021
Wait Staff Member
Waffletown Usa
06.2017 - 09.2022
High School Diploma -
Kempsville High School
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