Pashion Williams
Warner Robins
Summary
Dedicated, non-certified medical assistant with 8+ years of experience in fast-paced healthcare environments. Proficient in telemedicine support, electronic health records management, and patient-centered care.
Overview
12
12
years of professional experience
Work History
Healthcare Support Independent Contractor
LiveOps Agent Services, LLC
Scottsdale
01.2022 - Current
- Conducted inbound and outbound customer service calls to assist clients effectively.
- Registered and scheduled visits for over 60 patients weekly, optimizing appointment management.
- Triaged over 30 patients daily, assessing chief complaints prior to provider review.
- Educated and enrolled patients in Chronic Management Programs to enhance health outcomes.
- Activated Chronic Management equipment for patients, ensuring proper usage and support.
- Scheduled follow-up visits to maintain continuity of care and patient engagement.
- Maintained medical records in compliance with HIPAA regulations, ensuring data integrity.
- Documented all customer interactions thoroughly to track service quality and issues resolved.
Customer Service Associate
Voya Financial
New York
01.2024 - 03.2024
- Provide customer service for COBRA and Direct Bill participants over the phone for payments, coverage, and other general questions.
- Manage customer inquiries and determine if upper-level involvement is needed.
- Research questions as needed and provide prompt resolution independently.
Benefits Administrator I
BenefitFocus
New York
08.2023 - 01.2024
- Served as the first point of contact for customers over the phone. This included communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues.
- Accurately documented each customer’s interaction in Salesforce.
- Provided an accurate timeframe for issue resolution if not able to resolve initially.
Correctional Nurse Recruiter/Preservice Orientation Coordinator
Lighthouse Nursing Agency
Perry
02.2019 - 01.2020
- Responsibilities were scheduling and conducting interviews for medical professionals for interviews.
- Evaluated applicant qualifications, explained independent contractor agreement, verified references, and matched qualified medical professional with potential healthcare facility needs.
- Facilitated and tracked onboarding paperwork.
- Evaluated medical professional certification(s) for compliance.
- Meet targeted deadlines and start dates. Established and maintained professional and working relationships with field applicant and all other customers.
- Lighthouse Nursing Agency is a medical professional staffing agency that effectively meets the needs of nurses in all areas of practice.
WFH Reservation Sales Representative
Enterprise Holdings/EAN Services
St. Louis
12.2016 - 09.2018
- Efficiently handles 80-100 inbound calls per day.
- Booked car rental reservations for Enterprise, Alamo, and National car rental services.
- Handled 80-100 inbound calls back-to-back daily to book quality reservations for three brands worldwide.
- Utilized an automated computer system to input and access car rental agreements for Enterprise, National and Alamo companies.
- Utilized Skype to attend weekly, monthly virtual meetings and trainings.
- EAN Services, LLC operates as an automobile services company. The Company specializes in automobile leasing and renting solutions.
Vocational Instructor 2
Macon Regional Youth Development Center
Macon
01.2015 - 12.2016
- Provided instruction to adolescent inmates/detainees for secondary education through classroom instruction, demonstration, and practical exercises.
- Maintained records including testing, attendance, and general record keeping.
- Accessed educational needs of inmates, developed lesson plans to address those needs to include individualized assignments and training.
- Administered, scored, and interpreted examinations and proficiency indicators.
- Counseled my students concerning their performance, behavior, and personal problems.
Personnel Technician I
Macon Youth Development Center
Macon
07.2013 - 12.2014
- Enrolled new employees (e.g., payroll, benefits, etc.) for the purpose of providing information regarding employee benefits and practices and processing employee compensations.
- Maintained a variety of employee files and records.
- Provided orientation to new personnel (e.g., applications, benefits, salary schedules, changes in employment status, credential renewals, etc.) for the purpose of disseminating information to appropriate parties.
- Responded to inquiries from a variety of internal and external sources (e.g., staff, public agencies, etc.) for the purpose of providing information, facilitating communication among parties and/or providing directions.
- Scheduled testing, interviews, etc. for the purpose of processing applicants efficiently.
Education
Bachelor of Science Technical Management - Human Resources Management
DeVry University
Decatur, Georgia06.2011
Associate of Applied Science - Business Technology
Southeastern Technical College
Vidalia09-2009
Medical Office Specialization
Southeastern Technical College
Vidalia, GA06-2008
Skills
- Patient triage and vitals
- EHR systems (Epic, Cerner)
- eClinicalWorks proficiency
- Medical terminology
- Appointment scheduling
- Insurance verification
- Microsoft Office Suite skills
- Patient education
- Empathy and active listening
- Multitasking and time management
- Critical thinking and problem-solving
- Team collaboration and communication
- Stress management techniques
Timeline
Customer Service Associate
Voya Financial
01.2024 - 03.2024
Benefits Administrator I
BenefitFocus
08.2023 - 01.2024
Healthcare Support Independent Contractor
LiveOps Agent Services, LLC
01.2022 - Current
Correctional Nurse Recruiter/Preservice Orientation Coordinator
Lighthouse Nursing Agency
02.2019 - 01.2020
WFH Reservation Sales Representative
Enterprise Holdings/EAN Services
12.2016 - 09.2018
Vocational Instructor 2
Macon Regional Youth Development Center
01.2015 - 12.2016
Personnel Technician I
Macon Youth Development Center
07.2013 - 12.2014
Bachelor of Science Technical Management - Human Resources Management
DeVry University
Associate of Applied Science - Business Technology
Southeastern Technical College
Medical Office Specialization
Southeastern Technical College